Windows 10: Network printer issue

One computer in a network show network printer offline but computer can ping printer correctly while other computer in network correctly print from printer. Please Help me

:)

 

Network Printer NOT RECOGNIZED!

Hi Laura,

Thanks for posting your query on Microsoft Community.

To assist you better, please provide few details.

• 
  Is your printer is connected to wired or wireless network?
  
• 
  Are you able to view your printer on your network location?
  

I would suggest you to try running Printer troubleshooter and check if it helps.

Follow the below steps:

• 
  Type troubleshooting in the
  Search area on the taskbar.
  
• 
  Click on View all on the left panel of the Troubleshooting Windows.
  
• 
  Select Printer.
  
• 
  Follow the on screen instruction.
  

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.

 

Network printer connection issue

Hi,



Thank you for writing to Microsoft Community Forums.



We understand your concern as you are unable to connect the printer in the Wi-Fi network. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below.

• What is the Windows 10 version and Build installed? (Type
  winver in Windows search/Run command)
  
• What is the make and model of the printer?
  

Meanwhile, we would suggest you to perform the steps as mention in these artilcles



Change a printer’s status from “offline” to “online”

Troubleshooting offline printer problems



If you still have issues, then you can refer the steps as mentioned in this article:

Fix printer connection and printing problems in Windows 10



Please get back with the details for further investigation on the issue.



Regards,



Aditya Roy

Microsoft Community – Moderator

 

Printer Network Bridge Not Identifying Computer

Hi Bryan,

Thank you for the update on the issue.

If issue persists, then try the steps provided below and see if it helps.

Method 1:

I suggest you to try running Printer troubleshooter and check if it fixes the issue. To do so kindly follow the below given steps:

• Type troubleshooting in the search bar.

• Select Troubleshooting.
• Select View all on the top left corner.
• Click on Printer.
• Follow the on-screen instructions to run the troubleshooter.
• Check if issue persists.

Method 2: Change permissions

I would suggest you to check if the user account has permission to print and manage the printer. Refer these steps:

a) Press Windows key +C, select control panel

b) Under Hardware and devices, select view devices and printers

c) Locate your printer and right click

d) Click on the Printer properties from the menu and select security tab

e) Select your user account name from the list of user accounts

f) Make sure that all the check boxes against the permissions are marked as “Allow”.

If the permission is already set as “allow”, then this could be a network setting issue. Check if your account is configured correctly to the network and check the network options.

Method 3: Re-install the printer

If the permission settings and the network settings are set correctly and yet you are facing this issue, I would suggest uninstall and re-install the printer and check. You can follow the steps provided below to do so:

Note: Please make sure that you have the setup file for the driver of the printer before uninstalling the current version.

a) Press Windows and x key together and click on Device Manager.

b) Locate the printer driver and expand the driver icon.

c) Right click on the driver icon and click on Uninstall.

d) Follow the onscreen instructions to uninstall the driver.

e) Locate the setup file of the driver for the printer.

f) Double Click on the setup file and follow the onscreen instructions to reinstall the driver.

Hope this would help. If issue still persists post back with current status of your computer and result of the proposed suggestion, we will be happy to assist you.



Regards,