Windows 10: Network printer online, but is not recognized

I have a Cannon network laser printer and have verified that it is on line and connected to the network. I am unable to print from any program, it says when it does that the "Print Spooler is not running, however when I go to the services it shows that the spooler is running. It shows that the printer is there, via "Devices and Printers" page and when going though "Device Manager" it shows that the device is working properly, however nothing I try works. I am running Windows 11, 64-bit, I have Norton Anti-Virus installed.

:)

 

Network Printer NOT RECOGNIZED!

Hi Laura,

Thanks for posting your query on Microsoft Community.

To assist you better, please provide few details.

• 
  Is your printer is connected to wired or wireless network?
  
• 
  Are you able to view your printer on your network location?
  

I would suggest you to try running Printer troubleshooter and check if it helps.

Follow the below steps:

• 
  Type troubleshooting in the
  Search area on the taskbar.
  
• 
  Click on View all on the left panel of the Troubleshooting Windows.
  
• 
  Select Printer.
  
• 
  Follow the on screen instruction.
  

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.

 

Did our Epson printer get hacked?

Another question, is this on a home network or a work network? The steps @eidairaman1 listed are always a good first step. If this is on a work network you manage, I'd be much more concerned than the home one. It is possible someone is screwing with you, but malware could also be the culprit.

 

windows 10 does not recognize network printer

Hello,

Thanks for posting your query on Microsoft Community.

I understand the inconvenience caused to you. I will be glad to assist you for the issue.

To assist you better, please provide few details.

• 
  Is your printer is connected to wired or wireless network?
  
• 
  Are you able to view your printer on your network location?
  

I would suggest you to try running Printer troubleshooter
and check if it helps.

Follow the below steps:

• 
  Type troubleshooting in the
  Search area on the taskbar.
  
• 
  Click on View all on the left panel of the Troubleshooting Windows.
  
• 
  Select Printer.
  
• 
  Follow the on screen instruction.
  

For reference Fix printer problems:

http://windows.microsoft.com/en-US/...1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

Note: Applies to Windows 10 as well.

Hope it helps, reply to us with the status of your issue. We will be happy to assist you further.

Thank you.