Windows 10: Network status appears as dash lines and sound does not work.

so i was cleansing up my pc I turned it off only for it to not detect sound or any wifi. the network when clicked on shows dashed lines. Ive tried both network resetting, restarting, re enabling, etc but nothing seems to work. most of the options to changed things are grayed out and don't work or are non equidistant.

:)

 

Wifi status appears as a dashed line - cannot find networks (though my computer connects to remembered networks and has internet)

Horizontal dashed line in Windows 10 network status!

We have experienced this behaviour also on some of our company laptops last week.

This behaviour can cause Office 365 to not find the license server anymore, if you take a look on your office account in for example word it will say: No internet connection.

However you are still able to browse the web and able to ping several webservices.

Although a restore can help with this issue, this is not the root cause.

In our case a restore did not help, neither did a firmware, bios and driver update for the network adapters.

We deinstalled several software packages but this was also not helpful.

The solution was pretty simple:

The network list service was disabled in services, this was most likely the case after a windows update or software that has been installed (for example a VPN software solution)

We suspect it to be because of a Windows update since we had this issue on several laptops in different countries all within a certain time frame (no software was installed during that timeframe, only windows updates)

Once we set the network list service back to manual startup and started the service the horizontal dashed line disappeared and

we were able to fully function again.

 

Wifi status appears as a dashed line - cannot find networks (though my computer connects to remembered networks and has internet)

I've lost the network icon on my taskbar and more importantly I'm unable to find any networks. My network status appears as a dashed line (see picture); troubleshooting results in the error message "Windows could not automatically detect this network's proxy
setting". I've tried to re-enable the network icon but it appears grayed out when I try to enable/disable it. Have tried many fixes based on the above information but nothing has worked thus far. I'd like to note that this computer is still able to connect
to the internet.

My specs:

Asus Spectre x360

Intel Core m3-6Y30 CPU

Running Windows 10 Home ver. 1803

OS build 17134.285

 

Network and sound

Hi,

Thank you for update and reply.

If I understand correctly issue with wifi still persists as you are unable to disconnect and it still not appear on startup and when you reboot problem with sound reappears.

I suggest you to install any pending updates on the pc to check if that helps. Updates are additions to software that can help prevent or fix problems, improve how your computer works, or enhance your computing experience.

I suggest you to follow the Methods and check if the issue still persists.

Issue 1: sound

Method 1: try uninstalling the sound driver and reinstalling it.

1. Press Windows + X and select Device Manager.

2. Select Sound, video and gaming controllers.

3. Uninstall the High definition audio driver

4. Restart the system.

Method 2: Reinstall the driver from the manufacturer website and check updating the device.

Issue 2: Network

Method 1:

Remove and re-create the wireless network connection.

To remove and re-create the wireless network connection, follow these steps:

1. Click Start, type ncpa.cpl, and then hit Enter.

2. Right-click your wireless network connection, and then click Properties.

3. Click the Wireless Networks tab.

4. Under Preferred networks, click your wireless network, and then click Remove.

5. Click View Wireless Networks.

6. Under Network Tasks, click Refresh Network List.

7. Under Choose a wireless network, click the wireless network to which you want to connect, and then click Connect.

Method 2: update the Network Drivers from Device Manager.

1. Type Windows key + X.

2. Select device manager.

3. Expand Sound Video and Game controller.

4. Select audio driver right click to update.

I suggest you to reset the Winsock and TCP/IP stack and check if it helps.

Method 3:

Step 1: Follow the steps given below to reset Winsock.

• a) Press Windows key + X, select Command Prompt (Admin)
• b) Type “netsh winsock reset” in the Command Prompt shell, and then press the Enter key.
• c) Restart the computer.

Step 2: Follow the steps given below to reset TCP/IP stack.

• a) Press Windows key + X, select Command Prompt (Admin)
• b) Type “netsh int ip reset reset.log hit” in the Command Prompt shell, and then press the Enter key.
• c) Restart the computer.

Refer to the below link to check how to install and update.

How to Install and Update drivers in Windows 10:
http://answers.microsoft.com/en-us/insider/wiki/insider_wintp-insider_devices/how-to-install-and-update-drivers-in-windows-10/a97bbbd1-9973-4d66-9a5b-291300006293

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

Thanks