Windows 10: New Asus UM425 - Bitlocker Recovery Mode Bluescreen always appear Windows 10 Home

I just bought a new laptop with the following specification:

Model Name: Asus Zenbook UM425IA

Asus ZenBook 14 UM425IA
Screen14.0 inch, 1920 x 1080 px, IPS, matte, non-touch
2.5W 250-nits CEC PA LM140LF-3L03 or 1W 400-nits panel options
ProcessorAMD Renoir Ryzen 7 4700U, 8C/8T
VideoAMD Radeon Vega 7, 7 CUs, 1.6 GHz
Memoryup to 16 GB LPDDR4X 3733 MHz soldered
Storage512 GB PCIe NVME


It came with Windows 10 Home.


I set it up with my microsoft account and after I start using it, most of the times after I shut it down, the system will turn off then turn back on without me doing anything on the machine and it goes to bitlocker recovery blue screen.




After this, I can do 2 things:

a. I look for the recovery key and then insert it, then it will boot again to WIndows although it will took much longer than normal

b. Press the power button for 10 seconds and force shutdown. When I turn back on, signing in to system is normal and quick


Then, I check my drive and it doesn't show that I has bitlocker on. I don't seems have any bitlocker apps anyway since the OS is Windows Home.

However, when I check Microsoft Office account, on my asus laptop, I click manage, and can see that it says Bitlocker is ON.


Overall, I can still use the laptop without any issue but it is tiring that everytime almost I turned off the machine, it will turn back on automatically then I have to force shut down the computer. It never happens when I boot the machine, it always happen after I shut down.


My question: Is there anyway to solve this problem?


PS: I just debloat my windows and the system is pretty light and the temperature is getting much cooler now since the background process is less. One Drive is uninstalled as well. At the beginning when purchasing this laptop, if I put it in standard mode, the fan is keep throttling at full pace and the temp is at 80+ degree celcius. After debloat is became 40ish unless I have full load of excel, chrome, etc.

However, after debloating windows, it doesn't change a thing for bitlocker recovery. I didn't debloat to cure the bitlocker issue anyway.

:)

 

bitlocker recovery key

Hi Singh,

Thank you for writing to Microsoft Community Forums.

In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

1. Are you not able login to your computer due to BitLocker Recovery Key?
2. Did you ever setup BitLocker Recovery Key on your computer?
3. Are you not able to login to your Microsoft Account to find the BitLocker Recovery Key?
4. Are you using Windows 10 Home or Windows 10 Professional?

Meanwhile, try finding BitLocker Recovery Key if you have ever setup BitLocker Recovery Key for your computer.

Please elaborate on the issue, so that we can understand the concern and get back to us to help you further.

 

Bitlocker Recovery Password Issue in Windows 10 Mobile

I am having hard time with blue screen of "Bitlocker recovery key" issue in windows 10 mobiles.

There is no way to escape out of this blue screen, rebooting and using Recovery tool doesn't help either.

I tried contacting Microsoft support person 4 times but they were of no help. More details about this issue

can be found in the link -
http://www.jayway.com/2015/12/11/recovering-from-bitlocker-bluescreen-on-windows-10-mobile/

If anyone knows how to resolve this please post your valuable suggestion.

Regards,

Rani

 

Bitlocker Recovery

I have a Asus T100TA with windows 10. I don't know if there was an update but for some reason it is on the bitlocker recovery screen. It says bitlocker needs your recovery key to unlock your drive because Secure Boot policy has unexpectedly changed. I
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your help.