Windows 10: New Build, Win 10 64 Shutdown and Restart Issues

Hi all, recently built a new rig. Sadly I'm getting slow/broken restarts and shutdowns. I've checked and double checked the power/reset wiring to the motherboard and that appears to be fine.

I've attached a few DMP files if someone could take a look and give me some guidance. There are issues in events like "The computer has rebooted from a bugcheck", so hopefully someone can help me ID the issue here.

Many thanks,

JibAttachment 149369

:)

 

Windows 10 freezes when I go to restart.

Win 10 Pro 64 bit will freeze when I go to restart. Shutdown works fine but restart never gets to reboot just freezes before.

 

pc cannot shutdown after uprgade win 10

hallo...anyone can help me...

i have a problem after upgrade my pc to win 10 from win 7 64 bit

everything running well., but when i shutdown my pc cannot shutdown, the case like restart again and again...

help me please...

 

Hi,

All txt files missing in the uploaded zip file. Please give a second try to BSOD - Posting Instructions - Windows 10 Forums

 

Sorry, I did read that but removed those files as I wasn't overly happy about the amount of information in them.

Here you go:

Attachment 149382

 

URGENT! URGENT!

URGENT! URGENT!

Back up your files immediately!

The logs indicate impending drive failure > replace drive.


A failure may be imminent.


1) open administrative command prompt and type and paste these commands:
2) sfc /scannow
3) dism /online /cleanup-image /restorehealth
4) Powercfg -h off

5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

6) chkdsk /x /f /r
(this may take many hours so plan to run overnight)


7) Run Sea tools for windows on your drives using SMART, short and long generic tests:

How to use SeaTools for Windows
http://www.seagate.com/support/downl...ls-win-master/
How to use SeaTools for Windows
http://www.seagate.com/support/downloads/seatools/


8) Run HDTune: HD Tune website
to check the health,
scan for errors, no quick scan but full scan
run a benchmark.


It may take some time, but please take the time you need to perform it properly.
When above is done please make screenshots of the following
the health,
the error scan,
the benchmark incl. following
transfer rate,
access time,
burst rate,
cpu usage.
Take Screenshot in Windows 10 Windows 10 General Tips Tutorials






Code: Event[25719]: Log Name: System Source: disk Date: 2017-08-16T09:09:44.794 Event ID: 52 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-LCV3AVH Description: The driver has detected that device \Device\Harddisk2\DR2 has predicted that it will fail. Immediately back up your data and replace your hard disk drive. A failure may be imminent.[/quote] Code: Event[25720]: Log Name: System Source: Microsoft-Windows-DiskDiagnostic Date: 2017-08-16T09:09:46.726 Event ID: 1 Task: N/A Level: Critical Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DESKTOP-LCV3AVH Description: Windows Disk Diagnostic detected a S.M.A.R.T. fault on disk SAMSUNG HD203WI (volumes K:\;I:\). This disk might fail; back up your computer now. All data on the hard disk, including files, documents, pictures, programs, and settings might be lost if your hard disk fails. To determine if the hard disk needs to be repaired or replaced, contact the manufacturer of your computer. If you can't back up (for example, you have no CDs or other backup media), you should shut down your computer and restart when you have backup media available. In the meantime, do not save any critical files to this disk.[/quote] Code: A corruption was discovered in the file system structure on volume G:.A corruption was found in a file system index structure. The file reference number is 0x200000001561f. The name of the file is "\hub6\opt\squashfs\etc\rc.d". The corrupted index attribute is ":$I30:$INDEX_ALLOCATION".[/quote] Code: A corruption was discovered in the file system structure on volume G:.A corruption was found in a file system index structure. The file reference number is 0x200000001561f. The name of the file is "\hub6\opt\squashfs\etc\rc.d". The corrupted index attribute is ":$I30:$INDEX_ALLOCATION".[/quote]

Code: Event[20423]: Log Name: System Source: Microsoft-Windows-Kernel-General Date: 2017-06-26T07:05:01.526 Event ID: 5 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DESKTOP-LCV3AVH Description: {Registry Hive Recovered} Registry hive (file): '\??\C:\Users\mikep\AppData\Local\Microsoft\Windows\UsrClass.dat' was corrupted and it has been recovered. Some data might have been lost.[/quote] Code: Event[14586]: Log Name: System Source: Microsoft-Windows-Kernel-General Date: 2017-03-09T08:33:23.745 Event ID: 5 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DESKTOP-LCV3AVH Description: {Registry Hive Recovered} Registry hive (file): '\??\C:\Users\mikep\AppData\Local\Microsoft\Windows\UsrClass.dat' was corrupted and it has been recovered. Some data might have been lost.[/quote] Code: Event[12539]: Log Name: System Source: Ntfs Date: 2017-02-14T12:10:02.235 Event ID: 55 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DESKTOP-LCV3AVH Description: A corruption was discovered in the file system structure on volume G:.A corruption was found in a file system index structure. The file reference number is 0x200000001964e. The name of the file is "\TV and Movies\The Fall (2013) Season 1 Complete 720p BRrip x264 Junaid-Zia (PimpRG)". The corrupted index attribute is ":$I30:$INDEX_ALLOCATION".[/quote] Code: Event[12539]: Log Name: System Source: Ntfs Date: 2017-02-14T12:10:02.235 Event ID: 55 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DESKTOP-LCV3AVH Description: A corruption was discovered in the file system structure on volume G:.A corruption was found in a file system index structure. The file reference number is 0x200000001964e. The name of the file is "\TV and Movies\The Fall (2013) Season 1 Complete 720p BRrip x264 Junaid-Zia (PimpRG)". The corrupted index attribute is ":$I30:$INDEX_ALLOCATION".[/quote] Code: Event[1443]: Log Name: System Source: Microsoft-Windows-Ntfs Date: 2016-08-08T15:12:38.489 Event ID: 98 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DESKTOP-LCV3AVH Description: Volume G: (\Device\HarddiskVolume11) needs to be taken offline to perform a Full Chkdsk. Please run "CHKDSK /F" locally via the command line, or run "REPAIR-VOLUME <drive:>" locally or remotely via PowerShell.[/quote] Code: Event[28614]: Log Name: System Source: Microsoft-Windows-Kernel-Boot Date: 2017-08-18T07:42:39.789 Event ID: 16 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DESKTOP-LCV3AVH Description: Windows failed to resume from hibernate with error status 0xC0000001.[/quote] Code: Event[28422]: Log Name: System Source: Application Popup Date: 2017-08-17T16:28:12.843 Event ID: 26 Task: N/A Level: Information Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DESKTOP-LCV3AVH Description: Application pop-up: Microsoft Visual C++ Debug Library : Debug Assertion Failed! Program: C:\Program Files (x86)\MSI\Command Center\CPU\CPU_Ratio.exe File: f:\rtm\vctools\vc7libs\ship\atlmfc\src\mfc\wincore.cpp Line: 4260 For information on how your program can cause an assertion failure, see the Visual C++ documentation on asserts. (Press Retry to debug the application)[/quote] Code: Event[28304]: Log Name: System Source: Microsoft-Windows-Kernel-Boot Date: 2017-08-17T16:21:59.789 Event ID: 29 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DESKTOP-LCV3AVH Description: Windows failed fast startup with error status 0xC00000D4.[/quote] Code: Event[28282]: Log Name: System Source: Microsoft-Windows-FilterManager Date: 2017-08-17T09:53:42.706 Event ID: 4 Task: N/A Level: Warning Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DESKTOP-LCV3AVH Description: File System Filter 'wcifs' (Version 10.0, ?2016?-?09?-?15T17:42:03.000000000Z) failed to attach to volume '\Device\HarddiskVolumeShadowCopy1'. The filter returned a non-standard final status of 0xC000000D. This filter and/or its supporting applications should handle this condition. If this condition persists, contact the vendor.[/quote]

 

That's an external drive, but thanks. It's a firmware for my router it's kicking off about.

 

1) Please post drive studies (images) for these drives: (health, error, benchmark)

Model SAMSUNG HD203WI
Model Samsung SSD 840 PRO Series
Model Crucial_CT480M500SSD1
Model KINGSTON SV300S37A240G

2) Run memtest86+ version 5.01 for at least 8 passes.

This may take many hours so plan to run it overnight.
Memtest86+ - Advanced Memory Diagnostic Tool
3) When Memtest86+ has completed 8 or more runs use a camera or smart phone camera to take a picture and post an image into the thread.

The computer has 16 GB RAM.
Memtest86+ testing takes approximately 1 - 2 hrs /GB RAM.
If there is 1 error that is a fail and testing can be aborted.
Then test 1 RAM at a time in the same DIMM.
If the RAM fail when tested together and pass when tested independently the DIMM / MB needs to be tested. Place 1 RAM in another DIMM and test for 8 or more passes.
It is important to perform testing for 8 or more passes as fewer passes has a significant number of false negatives.
A false negative is a pass when there is malfunctioning RAM.
Microsoft Community
MemTest86+ - Test RAM Windows 10 BSOD Tutorials


4) How To Fill Out Your System Specs

How To Fill Out Your System Specs

System Specs - Fill in at Ten Forums:

System Specs - Fill in at Ten Forums Windows 10 General Tips Tutorials

In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.

System Info - See Your System Specs - Windows 7 Help Forums

5) Also post information on PSU, cooler, case, peripherals (mouse, keyboard, joystick, etc.)


There were multiple bsod misbehaving drivers debugged.
Please uninstall and reinstall software/drivers related to both video cards:

6) The best way to fix the misbehaving Nvidia driver is to uninstall everything Nvidia using Display driver uninstaller and install new drivers from the computer manufacturer's website or from the Nvidia website.

The computer manufacturer's web site is preferred. Enter the computer's serial or product number and the operating system to view available drivers.

If you use the Nvidia web site be sure the "clean install" box is checked and only install the graphics driver and the physx driver.

Official Display Driver Uninstaller DDU Download

Display Driver Uninstaller Download version 17.0.7.2

Display Driver Uninstaller: How to use - Windows 7 Help Forums

NVIDIA

7) Uninstall and reinstall: igdkmd64.sys Intel graphics
Drivers & Software
Downloads for Graphics Drivers


8) Uninstall and reinstall: hhdusbh64.sys HHD Software USB Monit HHD Software

Code: ffffb580`4e97f258 fffff808`c0000225Unable to load image \SystemRoot\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9ab613610b40aa98\nvlddmkm.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for nvlddmkm.sys*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys nvlddmkm+0x3a0225[/quote]

Code: BugCheck 9F, {4, 12c, ffffd9891ede8040, ffffb58048b41900}Implicit thread is now ffffd989`1ede8040Unable to load image \SystemRoot\system32\DRIVERS\hhdusbh64.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for hhdusbh64.sys*** ERROR: Module load completed but symbols could not be loaded for hhdusbh64.sysProbably caused by : USBXHCI.SYS[/quote]

Code: Irp is active with 4 stacks 3 is current (= 0xffffae80035c73e0) No Mdl: No System Buffer: Thread 00000000: Irp stack trace. cmd flg cl Device File Completion-Context [ 0, 0] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [ 0, 0] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000>[ 16, 2] 0 e1 ffffae8e31880030 00000000 fffff802057a0050-ffffae8003869170 Success Error Cancel pending Unable to load image \SystemRoot\System32\DriverStore\FileRepository\igdlh64.inf_amd64_0745f11ce6fc197c\igdkmd64.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for igdkmd64.sys*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys*** ERROR: Symbol file could not be found. Defaulted to export symbols for dxgkrnl.sys - \Driver\igfx nt!PopRequestCompletion Args: 00015600 00000001 00000004 00000003 [ 0, 0] 0 0 00000000 00000000 00000000-ffffae8003869170 Args: 00000000 00000000 00000000 000000000: kd> !drvobj \Driver\igfxfffff8020597ce10: Unable to get value of ObpRootDirectoryObjectDriver object \Driver\igfx not found[/quote] nvlddmkm.sys nVidia Video drivers Download Drivers | NVIDIA
Get from OEM for laptops
Code: BugCheck 9F, {4, 12c, ffffd080084b4800, ffffbc81620eb900}Implicit thread is now ffffd080`084b4800Unable to load image \SystemRoot\system32\DRIVERS\hhdusbh64.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for hhdusbh64.sys*** ERROR: Module load completed but symbols could not be loaded for hhdusbh64.sysProbably caused by : UsbHub3.sys[/quote]

Code: hhdusbh64 HHD Software USB Monit HHD Software USB Monit Kernel Manual Running OK TRUE FALSE 4,096 24,576 0 19/08/2015 16:09:17 C:\WINDOWS\system32\DRIVERS\hhdusbh64.sys 4,096[/quote] Code: nvlddmkm nvlddmkm nvlddmkm Kernel Manual Running OK TRUE FALSE 6,434,816 6,807,552 0 09/08/2017 22:54:38 C:\WINDOWS\system32\DriverStore\FileRepository\n 36,864[/quote]

Code: igfx igfx igfx Kernel Manual Running OK TRUE FALSE 20,480 5,623,808 0 07/10/2016 22:58:09 C:\WINDOWS\system32\DriverStore\FileRepository\i 8,192[/quote]

Code: USBXHCI USB xHCI Compliant Hos USB xHCI Compliant Hos Kernel Manual Running OK TRUE FALSE 53,248 245,760 0 03/06/2017 10:07:12 C:\WINDOWS\system32\drivers\USBXHCI.SYS[/quote]

Code: Name NVIDIA GeForce GTX 1080 TiPNP Device ID PCI\VEN_10DE&DEV_1B06&SUBSYS_374E1458&REV_A1\4&199A0B26&0&0008Adapter Type GeForce GTX 1080 Ti, NVIDIA compatibleAdapter Description NVIDIA GeForce GTX 1080 TiAdapter RAM (1,048,576) bytesInstalled Drivers C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9ab613610b40aa98\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9ab613610b40aa98\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9ab613610b40aa98\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9ab613610b40aa98\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9ab613610b40aa98\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9ab613610b40aa98\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9ab613610b40aa98\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9ab613610b40aa98\nvldumd.dllDriver Version 22.21.13.8528INF File oem12.inf (Section088 section)Colour Planes Not AvailableColour Table Entries 4294967296Resolution 2560 x 1600 x 59 hertzBits/Pixel 32Memory Address 0xDE000000-0xDF0FFFFFMemory Address 0xC0000000-0xD1FFFFFFMemory Address 0xD0000000-0xD1FFFFFFI/O Port 0x0000E000-0x0000EFFFIRQ Channel IRQ 16I/O Port 0x000003B0-0x000003BBI/O Port 0x000003C0-0x000003DFMemory Address 0xA0000-0xBFFFFDriver c:\windows\system32\driverstore\filerepository\nv_dispi.inf_amd64_9ab613610b40aa98\nvlddmkm.sys (22.21.13.8528, 14.89 MB (15,610,296 bytes), 16/08/2017 16:04)[/quote] Code: Name Intel(R) HD Graphics 630PNP Device ID PCI\VEN_8086&DEV_5912&SUBSYS_7A631462&REV_04\3&11583659&0&10Adapter Type Intel(R) HD Graphics Family, Intel Corporation compatibleAdapter Description Intel(R) HD Graphics 630Adapter RAM 1.00 GB (1,073,741,824 bytes)Installed Drivers igdumdim64,igd10iumd64,igd10iumd64,igd12umd64,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32Driver Version 21.20.16.4534INF File oem53.inf (iKBLD_w10_DS section)Colour Planes Not AvailableColour Table Entries Not AvailableResolution Not AvailableBits/Pixel Not AvailableMemory Address 0xDD000000-0xDDFFFFFFMemory Address 0xB0000000-0xBFFFFFFFI/O Port 0x0000FEC0-0x0000FEFFIRQ Channel IRQ 4294967286Driver c:\windows\system32\driverstore\filerepository\igdlh64.inf_amd64_0745f11ce6fc197c\igdkmd64.sys (21.20.16.4534, 10.52 MB (11,033,056 bytes), 01/11/2016 22:05)[/quote] igdkmd64.sys Intel Graphics driver Drivers & Software
Code: Event[27786]: Log Name: System Source: Service Control Manager Date: 2017-08-16T16:06:17.560 Event ID: 7045 Task: N/A Level: Information Opcode: N/A Keyword: Classic User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DESKTOP-LCV3AVH Description: A service was installed in the system.Service Name: igfxService File Name: \SystemRoot\System32\DriverStore\FileRepository\igdlh64.inf_amd64_0745f11ce6fc197c\igdkmd64.sysService Type: kernel mode driverService Start Type: demand startService Account:[/quote]
Code: Event[25158]: Log Name: System Source: Service Control Manager Date: 2017-08-16T04:24:43.886 Event ID: 7045 Task: N/A Level: Information Opcode: N/A Keyword: Classic User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DESKTOP-LCV3AVH Description: A service was installed in the system.Service Name: nvlddmkmService File Name: \SystemRoot\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_c0f7a2f5b2e4e6e0\nvlddmkm.sys[/quote]

Code: Event[27792]: Log Name: System Source: Service Control Manager Date: 2017-08-16T16:06:17.562 Event ID: 7045 Task: N/A Level: Information Opcode: N/A Keyword: Classic User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DESKTOP-LCV3AVH Description: A service was installed in the system.Service Name: Intel(R) HD Graphics Control Panel ServiceService File Name: %SystemRoot%\System32\DriverStore\FileRepository\igdlh64.inf_amd64_0745f11ce6fc197c\igfxCUIService.exeService Type: user mode serviceService Start Type: auto startService Account: LocalSystem[/quote] Code: Event[256]: Log Name: System Source: Service Control Manager Date: 2016-08-08T07:43:23.320 Event ID: 7045 Task: N/A Level: Information Opcode: N/A Keyword: Classic User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DESKTOP-LCV3AVH Description: A service was installed in the system.Service Name: HHD Software USB Monitoring Filter DriverService File Name: \SystemRoot\system32\DRIVERS\hhdusbh64.sysService Type: kernel mode driverService Start Type: demand startService Account:[/quote]

 

Thanks, I'll get that done over the weekend hopefully.