Windows 10: New computer asked me to make a new user. Now I've lost all my files.

Hello all, hope you can help me in these dark times.

I've been using my new MSI desktop for about a week now for editing video projects for a side job I have. This morning, my computer asked me to make a new user profile, which I thought was weird because I already set one up, but I said yes anyways because it was recommended.

Now, all my files are gone on my new user profile, and when I ran the CMD to allow myself to sign in as the admin again, the folders and files are nowhere to be found.

I know I should have backed the folders up to an external drive, but the editing time isn't what's bothering me, it's that it will take another day to redownload all the footage and I have a deadline soon.

Am I screwed? Or can I find the files somewhere?

Thank you for any advice you can give me.

submitted by /u/nichofilm
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:)

 

Lost User Account

After upgrading from Window 7 to 10, I lost my wife's User Account got messed up, using my email address and login password, with no ability to change them. I received the reply below, but still have problems:

I understand the inconvenience you are facing with user accounts, we will help you to resolve this issue.



I would like to inform that there can be only one Microsoft user account on one device, and that might be the reason you are unable to change the email address for the user account.



I suggest you to create a new account (Local account) on your computer and transfer the content to newly created user account.



Step 1: Creating a new user account

• Type cmd in the Search bar form the desktop.
• Now, Right-click on cmd.exe from the result and select Run As Administrator.
• User Account Control or UAC dialog box will appear, click on Yes.
• Type net user username password /add
  
  [Replace ‘username’ and ‘password’ with your desired username and password]

Step 2. Copying old files to newly created User Profile

• Go to C:\Users\(Your-Corrupted-
• Copy all files except three files:

• 
  NtUser.dat
  
• 
  NtUser.ini
  
• 
  NtUser.log
  

3. Go to C:\Users\(New-User-Profile-

4. Paste all those copied files here.

I tried to create a new user account as in Step 1, but when I put in the command as written above, I kept getting messages about correct syntax for the command. No matter what I tried, it wouldn't work. I
then tried to set up a new account using the Settings/Accounts/"Add someone else to this PC" menu. I set up the account, but no folder was created under C:\Users\. I tried adding a folder using the new accounts user name and transferred the files from the
other account. When I tried to log in, I received the same error message. I am at a loss as to how to get back the user account with the correct username, email address, and password. HELP!!!

 

New Account/User Issues

Hi,

When you create a new user account, Windows uses the Default user profile as a template to construct the files for the newly created user account. You might be experiencing issues creating new accounts due to a corrupt Default profile. To
resolve the issue, we suggest reinstating the Default folder in the
Users directory by following these steps:

• Log in as an administrator.
• Open the C:\Users folder using Windows Explorer.
• Rename the Default user profile folder to Default.OLD.
• Download a zip of C:\Users\Default from a Windows 10 installation that doesn't have this problem.
  
• Unzip the non-corrupt Default profile into C:\Users.
• Try logging in to the new user account and check if the problem is resolved.

Let us know how it turns out.

 

Lost User Account

Hi Louis,



Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.



I understand the inconvenience you are facing with user accounts, we will help you to resolve this issue.



I would like to inform that there can be only one Microsoft user account on one device, and that might be the reason you are unable to change the email address for the user account.



I suggest you to create a new account (Local account) on your computer and transfer the content to newly created user account.



Step 1: Creating a new user account

• Type cmd in the Search bar form the desktop.
• Now, Right-click on cmd.exe from the result and select Run As Administrator.
  
• User Account Control or UAC dialog box will appear, click on Yes.
  
• Type net user username password /add
  
  [Replace ‘username’ and ‘password’ with your desired username and password]
  

Step 2. Copying old files to newly created User Profile

• Go to C:\Users\(Your-Corrupted-Profile-Name)\ (L: file:///C:/Users/(Your-Corrupted-Profile-Name)/)
  
• Copy all files except three files:

• 
  NtUser.dat
  
• 
  NtUser.ini
  
• 
  NtUser.log
  

3. Go to C:\Users\(New-User-Profile-name)\ (L: file:///C:/Users/(New-User-Profile-name)/)

4. Paste all those copied files here.

Hope it helps. Kindly update the status of the issue, we will be happy to help you.