Windows 10: New Computer freezes and proceeds to restart while playing games.

Computer Specs:Motherboard: PRO B650-S WifiCPU: Ryzen 5 9600xGPU: Radeon Sapphire Pulse RX 7900 XTRAM: 16G Vengeance ProPSU: MSI MAG A750GL PCIE5Storage: Samsung SSD 990 EVO Plus 1TBAs title says, this is a brand new computer and I only experience the issue while playing games. The screen freezes and the system is unresponsive, however I still hear the audio and can sometimes still talk until the PC restarts itself.I cannot replicate the problem consistently, my PC doesn't freeze during GPU/CPU stress tests and it happens inconsistently while playing games. sometimes it works for hours someti

:)

 

Can't play Hit It Rich game and system freezes

Hi carmenstanley1,

Thank you for your response.

I can understand how frustrating it would be. This issue might be due to corrupted profile or if the game is not installed completely. I suggest you to follow these steps and let us know if it works.

Could you please help me with the below questions:

• Are you aware of any changes happened on the computer prior to this issue?
  
• Have you tried playing this game on other browser (Google chrome or Mozilla) and check for the issue?
  

Step 1: Uninstall or Repair the game.

1. Press Windows and
   R key together on your Keyboard.
2. Type appwiz.cpl and hit enter.
   
3. Right click on the Hit it Rich app > Select Repair or uninstall it.
4. Reinstall the application and check for the issue.
   

Step 2: Create a new local account.

The reason might be due to user account corruption, so I would suggest you to ‘Create
a local user or administrator account’ and check if the issue persists.

Note: You will not see all your files under your default file location.
So your data will be saved under C:\Users\User_name.

If you are facing issues with freezing, I would suggest you to follow the troubleshooting steps on
Tips to improve PC performance in Windows
10.

Hope it helps.

Roohi Taj S

Microsoft Community - Moderator

 

Game Bar freezes Computer

Hi,



Welcome to Microsoft community and thank you for posting your query.

I understand your concern. Let me help you to fix the issue.



To understand the issue better please provide us more information.

• 
  What is the model number of the computer?
  
• 
  Which game are you trying to play?
  
• Try playing other games and check what the status is.

Let’s try simple troubleshooting steps and check if this helps in resolving the issue. Follow the below methods.

Method 1

I recommend you to uninstall/reinstall the display driver and check. Follow the below steps:

• 
  Press Windows key + X and click on
  Device manager.
  
• 
  Locate for display adapter and click on it to expand.
  
• 
  Right click on the device and click on
  uninstall.
  
• 
  Once you are done uninstalling the driver, restart the computer. It will automatically install the generic display driver.
  

If this doesn’t help to fix the issue. I suggest you to update the display driver. Skip step3 from the above steps and right click on the
device and click on update.

Method 2.

If the above method did not help to fix the issue, I would suggest you to
go to the computer manufacturer website and download the latest display adapter driver. Visit the below link:

http://www.intel.com/content/www/us...for-5th-generation-intel-core-processors.html



Method 3.

For the sound issue try the below steps.

Step 1.

I suggest you to uninstall/reinstall the sound adapter driver and check.

• 
  Press Windows key + X and select
  Device manager.
  
• 
  Now click on Sound, video and game controllers
  to expand, right click on the device and click on uninstall.
  
• 
  Once you are done installing the driver, restart the computer. It will automatically install the sound adapter driver.
  

If the issue still persist, try the below steps.

Step 2.

I suggest you to update the audio driver and check.

• 
  Press Windows key + X and select
  Device manager.
  
• Now click on Sound, video and game controllers and right click on it and
  update the software.

Hope this helps. Keep posting us with the status we will be glad to help you.

 

Computer freezes and proceeds to restart while playing games

Description

A problem with your hardware caused Windows to stop working correctly.

Problem signature

Problem Event Name: LiveKernelEvent

Code: 141

Parameter 1: ffffa085e8082010

Parameter 2: fffff8046e03af20

Parameter 3: 0

Parameter 4: 2fec

OS version: 10_0_19045

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.19045.2.0.0.768.101

Locale ID: 2057

Problem description

As title says, this issue happens to me while playing games. It seems to happen more often on the game It takes 2 that Overwatch 2. The screen freezes and the system is unresponsive, however I still hear the audio and can sometimes still talk until the PC restarts itself.

I cannot replicate the problem consistently, my PC doesn't freeze during GPU/CPU stress tests and it happens inconsistently while playing games. (sometimes it works for hours sometims it freezes and restars twice in 10 minutes)

This Problem started occurring after I swapped out the thermal paste and removed the dust from some of the components. During this process I "hit" the motherboard lightly with the screwdriver, but I cannot believe that this is causing the issue.

I put the DMP of the crash into the zip.

System Information

Motherboard: b450 Tomahawk max

CPU: Ryzen 5 3600

GPU:RTX 2070 Super
RAM: 16GB Vengeance Pro

PSU:bequiet 600W (80 plus gold rating)

Storage: Samsung 970 evo pro m.2ssd

For more detailed Specs, I've put a text document into the zip file(Crash files) attached at the end.

What I've tried

Doing dschk and sfc /scannow

Updating graphics/cpu/biosdrivers

Windows memory diagnostics

Doing a fresh install of Windows

Removed all overclocking

CPU reaches a max(and average) of 85° in Cinebench multicore test

Installed newest Windows update

https://drive.google.com/file/d/1vgvD44jRgtq95RhksRb_QgKB6Ih4iZ1j/view?usp=share_link