Windows 10: New Computer Freezing, Not Turning On

I just got an HP Envy x360 Convertivle 15m-dr0xxx laptop that runs Windows 10 a few weeks ago. Occassionally, I would have trouble turning it on, where the power button did not work, and only after a couple minutes of holding down the power button for around 30 seconds, shutting it and reopening, would it turn on. Today, after having trouble turning it on, it would freeze while using it (running just Spotify and GoogleDrive through Chrome), until the screen glitched and it turned off.


It turned back on just fine, but I am frustrated and worried that I have wasted my money on a new computer just for it to have a lot of problems. It is up to date on updates, etc. Any help would be appreciated.

:)

 

Windows 10 Computer Randomly Freezes

Hi,

Listed below are some possibilities why the computer keeps on freezing:

• Outdated drivers.
• Virus and malware.
• Corrupted system files.

We suggest performing the steps on this article that can help resolve the issue.

Get back to us if you have other concerns.

 

Windows 10 freezes randomly

I had already tried turning off fast startup, to no avail.
Will look at the list you provided, thanks. Hard to do when computer freezes on the Windows loading screen though. *Biggrin

I had tried that as well... no result.

 

all games crash!

I suggest you run rthdribl > http://www.daionet.gr.jp/~masa/archives/rthdribl_1_2.zip
Increase the window size step by step and watch your vga temps permanently.
What happens?
If it crashes, run at stock speeds as suggested before and retry.

P.S.: When your system locks, does the display signal turn off after a time?
Stuttering sound or no sound at all when freezing?
What X1800XT model do you own exactly?