Windows 10: New computer not turning on

I bought a Brand New laptop yesterday and plugged it in to charge. It has been 2 days and it hasnt turned on at all I do not know what to do or how to fix it. I unplugged and replugged multiple times but nothing happened. I dont know what to do

:)

 

Computer Not Working

Hi,

Failure to access the Start menu and missing icons can be caused by a corrupted user profile. To isolate your concern, we suggest that you perform the following steps to trigger
Safe Mode through the Windows Recovery Environment (WinRE) option and create a new user account. To do this, follow the steps below:

• Improper shutdown process
  • Turn on your computer. When the Windows logo is visible, unplug the power source of your computer. Perform this step three times.
  • On the fourth time that you turn on your computer, just simply wait for the
    Windows Recovery Environment (WinRE) window to appear.
• On the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings and click
  Restart.
• Once your computer restarts, you will see a list of options. Press the
  F4 key to start your computer in Safe Mode.

Once you were able to access Safe Mode, we suggest that you follow the steps provided on this
link on how to create a local user or administrator
account in Windows 10. By doing this, we may identify if this is an account related issue. The link also contains all the necessary information including the step on how to set up a new account in Windows 10.

Give us an update with the outcome.

 

WiFi refuses to turn on

Hello,

A quick question before we proceed:

Is your computer airplane mode is turn on?

I suggest you to go to the follow the below step and check if you’re able to toggle the Airplane mode:

• 
  Go to settings and click on Network & Internet.
  
• 
  Go to airplane mode and toggle.
  

I also suggest you to check if the function key for Wi-Fi works or not. Kindly
Refer to your computer manual to check which function key do so.

Reply with the necessary information to help you further.

 

Computer turns itself on

Hi Dustin,

To address this concern, we suggest that you follow these steps on how to turn off the fast startup:

• Right-click the Start menu, then select Control Panel.
• Change the view from Category to Large icons.
• Select Power Options.
• Click Choose what the power buttons do.
• Under Shutdown settings, uncheck the Turn on fast startup box.
• Click Save changes.

Let us know how it goes.

Regards.