Windows 10: New computer, pin needs reset , locked out of windows 11 for 30 days

New computer. Created new password and pin. During set up microsoft wanted to send verification code to old cell phone. I updated Windows with new cell phone as the old cell phone is no longer active. Since no longer have the old cell phone to accept code verification, went through the whole security verification questions to authorize the update and it went fine as new password and pin accepted. Did a bios update and computer rebooted. Now at the sign on screen entered the pin and it did not take, errored out. Clicked on link to reset pin, but now locked out of windows so cannot reset pin

:)

 

Hotmail account locked - I have to wait 30 days to get the reset link

Hello All,

I have been using my hotmail account since 22 years. I had setup 2 step verification to my account. I recently forgot my password and while trying to reset my password, the system prompted me to enter last 4 digits of my call number. I received a text message
with a pin to enter, I have entered the pin and a window popped up asking me to specify the second step account verification without listing the second verification in the popped up window. I am curious that when I setup the 2 step verification
I am SURE that I did add one of my other email id as the second step verification. So, I used the last option to reach out to MS account security team to send me a password reset link to one of my other email id. I am stuck now for 30 days now.

I requested MS account security to reset my password on 6/2/20.

Can someone please answer whether I have to wait until 7/2 to get the reset password link to my other email id to will I get it earlier than 30 days?

And, how does the accountprotection.microsoft.com team communicate back to me?

Thanks and Regards,

 

Account locked for 30 days and Microsoft security update invalidated my pin.

On September 18, 2020 I changed my phone number, as I had gotten a new phone, and discovered this setting one day. Thinking I was doing the right thing in updating my information on my Microsoft account, I changed the phone number. After all, the old phone,
along with the number, had been gone for months and I didn't want verification information to be sent to the wrong phone; a phone I don't have access to. My account locked for 30 days, and won't unlock until October 18, 2020.

I bought a new gaming computer which arrived yesterday, installed games, and started playing. Today, Windows 10 insisted on installing updates on the new gaming computer. When the computer restarted and I went to put in my PIN to get into it and I got
the message that "Your PIN is no longer available due to a change on the security settings for this device. Click to set up your PIN again." So I clicked on "Set up my PIN". I get the log in screen for my Microsoft account and I log in. Then I get a message
that the account is locked for 30 days.

And, there are no other viable options.

I could attempt to cancel the change, but I don't have access to the old phone.

Does this mean, I can't use the computer until October 18, 2020?

Or, even worse, that I won't be able to ever use the computer?

Is there any way around this?

This seems to fall into several areas, such as signing in, security and windows updates.

I selected Windows update as that invalidated my PIN and now I can't get into my expensive gaming computer for at least 3 more weeks with no guarantee I'll be able to access it on October 18th or 19th.

Is there anything any of you can do to help?

 

Security changes requires set up of new PIN in Windows 11.

Hi

Thanks for your reply.

It's great to hear that you have managed to get your system back up and running, albeit with the hassle of reinstalling everything. Using a highly rated backup program is a wise choice to prevent similar issues in the future.

For future reference, and to help others who might face similar issues, here are some general steps and solutions for dealing with PIN reset issues after hardware changes in Windows 11:

Summary of Steps to Address PIN Reset Issues:

1. Use a Local Account to Bypass the PIN Reset:
   
   • Boot into Safe Mode.
     
   • Log in with a local account.
     
   • Remove or reset the PIN from Settings.
     
2. Enable the Hidden Administrator Account via Command Prompt:
   
   • Boot into Safe Mode with Command Prompt.
     
   • Activate the built-in Administrator account.
     
   • Log in as the Administrator and manage the PIN settings.
     
3. Use Another User Profile (if available):
   
   • Log in with another user account.
     
   • Manage the PIN settings from that account.
     
4. Use Windows Recovery Environment (WinRE):
   
   • Access WinRE and perform a startup repair.
     
5. Use a Password Reset Disk (if previously created):
   
   • Insert the password reset disk and follow the instructions to reset the password.
     

Detailed Steps:

Here is a more detailed explanation of these steps:

Method 1: Boot into Safe Mode and Use Local Account

1. Boot into Safe Mode:
   
   • Restart your computer.
     
   • When the computer restarts, press and hold the Shift key and select Restart.
     
   • Navigate to Troubleshoot > Advanced options > Startup Settings > Restart.
     
   • Press F4 to boot into Safe Mode.
     
2. Log in with Local Account:
   
   • If you have a local account, log in using that account. This might bypass the PIN reset requirement.
     
3. Remove the PIN:
   
   • Go to Settings > Accounts > Sign-in options.
     
   • Under PIN (Windows Hello), click Remove.
     
4. Restart Normally:
   
   • Restart your computer normally and see if you can log in without being prompted to reset the PIN.
     

Method 2: Enable the Hidden Administrator Account

1. Boot into Safe Mode with Command Prompt:
   
   • Follow the steps to enter Advanced Boot Options as described above.
     
   • Press F6 to boot into Safe Mode with Command Prompt.
     
2. Activate the Built-in Administrator Account:
   
   • In the Command Prompt, type:
     
     
   • Restart your computer.
     
3. Log in as Administrator:
   
   • Log in using the newly activated Administrator account.
     
4. Reset the PIN:
   
   • Go to Settings > Accounts > Sign-in options.
     
   • Under PIN (Windows Hello), click Remove or add a new PIN.
     
5. Deactivate the Administrator Account:
   
   • After resolving the issue, disable the Administrator account for security reasons:
     
     

Method 3: Use Another User Profile

• Log in with another user account if available.
  
• Go to Settings > Accounts > Sign-in options and manage the PIN settings.
  

Method 4: Use Windows Recovery Environment (WinRE)

• Reboot your computer.
  
• Select Troubleshoot > Advanced options > Startup Repair.
  
• Follow the on-screen instructions to let Windows attempt to repair startup issues.
  

Method 5: Use a Password Reset Disk

• Insert the password reset disk.
  
• On the login screen, click Reset password and follow the instructions.
  

If these methods do not resolve the issue, it may sometimes be necessary to use a fresh installation of Windows, as you have done. It's always a good idea to keep regular backups to avoid such scenarios in the future.