Windows 10: New desktop will not boot into Windows 10

The limited warranty on any Acer Recertified machine is good for 90 days. Often you will only see a 30 day dealer warranty on anything used while a factory recert tends to see a bit more protection at times. At least now you have the two links as well as the toll free number to call for the recert support. Support | Acer Recertified

The general support page which includes the Acer Care Center as well as auto detect or manually searching for the model numbe is seen at Service & Support | Acer Official Site

And the Acer Care Center download has it's own compatibility checker. Acer Care Center

That will include the Recovery Management Acer incorporates into the app there. Since you haven't been able to boot into the Acer preinstalled 10 to get at the RM there you will need the fresh download or end up contacting support as far as recoverying the factory install. Otherwise you know the drill about getting the Media Creation tool or the Tech Bench downloads pointed to in the guide. Windows 10 ISO Download - Windows 10 Forums

Regardless of trying the Clean Install on the second drive that could effect the 90 day warranty as seeing it voided out on you.

 

Thanks to all that have responded. The seller has replaced the PC.

 

GOOD! Glad to hear they got that resolved for you under the warranty rather then seeing you stuck with a problem story! *Wink

 

Good to know, John ! This was your best choice as mentioned, good luck with the replacement and if need further help in future you know where to come.