Windows 10: New device, locked out of accounts due to 2FA issues

Discus and support New device, locked out of accounts due to 2FA issues in AntiVirus, Firewalls and System Security to solve the problem; I had an iPhone, which was damaged, and I had to get a new one. I set up my new iPhone from the last back up from my iCloud, some apps I have 2FA set... Discussion in 'AntiVirus, Firewalls and System Security' started by DA.767, Sep 23, 2024.

  1. DA.767
    DA.767 Win User

    New device, locked out of accounts due to 2FA issues


    I had an iPhone, which was damaged, and I had to get a new one. I set up my new iPhone from the last back up from my iCloud, some apps I have 2FA set up and it required me to log in again and put in the 2FA codes. This is when I noticed that my accounts were missing and I no longer had access to authenticate. I have tried multiple times to follow the process of restoring my authenticator from back up, but unfortunately I do not have anything before 10 September 2024, and therefore causing me to be locked out of some of my apps/accounts. How can I recover this so I can get back into my accounts

    :)
     
    DA.767, Sep 23, 2024
    #1
  2. BIBLIOTENDER
    Bibliotender Win User

    Grandparents Account Locked 2FA set to Landline

    Good morning,

    My grandparents have locked the Microsoft account and are unable to receive the 2FA code. Apparently they got confused when setting 2FA and entered their landline which can't receive text messages. I'm not seeing any other option to send the code to their email for verification.

    Account recovery seems to be denied because 2FA was enabled. What next steps can we take?
     
    Bibliotender, Sep 23, 2024
    #2
  3. WOLFIE138
    wolfie138 Win User
    Authy Alternatives for 2FA?

    thanks again for the detailed replies. - - - Updated - - - i'm a bit confused about the bitwarden site, Field Guide to Two-Step Login | Bitwarden Help Center they suggest using Authy themselves, lol, but it seems to suggest the 2FA 6-digit code is only available on their mobile app? or do they mean you just need it on the phone to scan the QR?
     
    wolfie138, Sep 23, 2024
    #3
  4. AILEEN ALF
    Aileen Alf Win User

    New device, locked out of accounts due to 2FA issues

    New Account/User Issues

    Hi,

    When you create a new user account, Windows uses the Default user profile as a template to construct the files for the newly created user account. You might be experiencing issues creating new accounts due to a corrupt Default profile. To
    resolve the issue, we suggest reinstating the Default folder in the
    Users directory by following these steps:

    • Log in as an administrator.
    • Open the C:\Users folder using Windows Explorer.
    • Rename the Default user profile folder to Default.OLD.
    • Download a zip of C:\Users\Default from a Windows 10 installation that doesn't have this problem.
    • Unzip the non-corrupt Default profile into C:\Users.
    • Try logging in to the new user account and check if the problem is resolved.

    Let us know how it turns out.
     
    Aileen Alf, Sep 23, 2024
    #4
Thema:

New device, locked out of accounts due to 2FA issues

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