Windows 10: New error message and now an issue with playing video and sound

Windows 10 version 1903

Hi there. This is my first post. I have a new issue and i would like to learn how to fix the issues myself if I can.

I recently started to get an error message that says 'Unhandled exception has occurred in your application' and 'Element not found (Exception from HRESULT: 0x80070490). I've attached an attached image with full wording and also there is the error message given by netflix).

After seeing this error message when i turn on the laptop I discovered that I now have an issue with playing video on amazon prime, netflix, facebook. Youtube will still play a video, but without sound. In the bottom right hand corner there is now an x next to the speaker symbol and when i hover over it it says 'The audio service is not running'. I notice this is present only intermittently.

I've done a few google searches on this error message, but i'm reluctant to start attempting a fix til i know it's the right context for my issue so would be grateful for a bit of advice. I noticed that this started to happen the same day i had a zoom video call for work - there seemed to be an audio issue there and i fiddled with some settings in zoom to make it work. I'm not sure if that's related. I also recently started watching videos on amazon prime in the last week, and 3 weeks ago i installed malware bytes.

It's probably important to say i've tested playing video on my phone for fb, amazon prime and youtube, and works just fine on there, so it's not the internet connection that's at fault.

Would it be best to just wipe the system and reinstall windows? or is there an easier fix?

Many thanks.

:)

 

Trouble with Sound on videos stopping?

Hi,

There are several factors that may cause this issue. To narrow down the concern, we’d like to ask a few questions.

• When did you start experiencing the issue?
• Have you made any changes prior to this concern?
• Are you getting an error message when the video stop playing?
• Have you tried to clear cached and delete cookies?

For now, we suggest that you follow the troubleshooting steps provided in this article:
Fix sound problems.

 

audio issues: VLC play a video with no sound and YouTube shows an error

If VLC plays a video with no sound (and you've it on), then either:

• it's a problem with your video audio codec (reinstall VLC or codecs),
  
• it's a problem with you sound drives; if so, reinstall them, upgrade or revert to stable once.
  

If YouTube fails with:

you need to should:

• check for HTML5 compatibility issues,
  
• try restarting your browser,
  
• try different browser (e.g. Brave, Firefox, Waterfox, Epic, Opera, Safari, etc),
  
• force browser to fallback to flash video playing,
  
• reinstall/upgrade your Flash plugins,
  
• try different sites such as Vimeo.
  

 

Issues while playing videos through Windows media player. Only getting sound track while playing videos.

Hi Tim,

I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.

This issue might occur if there is change in sound settings or audio driver is corrupt.

To assist you better, please provided us the information below:

• Are you getting any error message playing the videos? Is the same issue occurring while playing Mp3 music?
• Is the issue specific while playing a particular video file extension?
• is the issue occurring only in Windows Media Player? Have you checked the issue with other video player?

I suggest you to follow the steps below to run Windows Media Player Library
and Windows Media Player Settings troubleshooter. Check if it helps.

1. Click on Search bar.

2. Type “Troubleshooting” without the quotes and click on
Troubleshooting.

3. Then click on View All on the left panel of the Screen.

4. Click on Windows Media Player Library
and Windows Media Player Settings.

5. Click on Next and follow the prompts to run the troubleshooter.

Please get back to us with an update on issue with sound in Windows 10, we will be happy to help.

Thank you.