Windows 10: New files and folders not saved after restart

When I create a new folder, save new files into this folder then do a restart, the new folder and files are missing. System details as follows:Surface Pro 5Edition Windows 10 Pro Version 21H2 Installed on ‎23/‎10/‎2021 OS build 19044.1889 Serial number 004307781753 Experience Windows Feature Experience Pack 120.2212.4180.0 I have done a scan with Norton, Auto updated and with Malwarebytes.Norton picked up 1 x Trojan, now deleted.Malwarebytes found nothing.The processor in my PC is not suitable for an upgrade to Windows 11.David

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Saving a file to a folder

Hi Dean,

Welcome to Microsoft Community and we appreciate your interest in Windows 10.

I will definitely assist you

It would be grateful if you could provide us few questions answer to understand the issue better and to provide you better assistance.

• 
  How are you accessing emails through web browser or through a mail client (mail app, outlook 2010/2013)?
  
• 
  Are you trying to save the email attached file? Please elaborate.
  

If you are using Outlook email, let’s try simple steps and check if it helps. Try the below steps provided.

Step 1.

If you want to save only the attached file from the email, try the below step.

• 
  Right click on the attached file and click on Save as.
  
• 
  Now select a folder location where you want to save the attached file.
  

Step 2.

If you want to save the file along with the email try the below steps provided.

• 
  Open the mail you want to save and click on File on the top of the right side.
  
• 
  Click on Save As and select a folder location where you want to save the email.
  

Hope this helps. If you need further assistance with Windows, let us know and will be glad to help.

 

Saving a file to a folder

Hello,

Thanks for getting back to me. I'm opening up an attachment from a google account. When I right click I don't have the 'save as' option also I did not have that option when I checked the 'file' either...

Please advise.

Thank you,

 

EMUI

Here's the steps to update EMUI 4.1.1 to 5.0 :

• Download the EMUI 5.0(desired version) .zip file, and unzip it.
• Place the .hwt file in the HWThemes folder from your phone.
• Using the Themes app, apply the new theme.
• Restart the phone, in order to see all the new changes.

And you’re done!