Windows 10: New Gallery option makes Explorer crash and reboot

Yesterday I got the update KB5031455 with FINALLY some of the new 23H3 features advertised for months. Still without Copilot, and far from fixing all the bugs that were already in the OS either from the beginning or introduced through previous updates, I'm now experiencing some new experience-breaking problems.The one that first comes to my mind, because it's the most annoying one, is the new Gallery option. When entering, the system freezes for a few seconds, then Explorer crashes and closes itself. Due to its key location, the Gallery can be easily misclicked, making Windows 11 UX even w

:)

 

Internet Explorer 11 as well as Edge in Windows 10 crashes

Hi,



Thanks for posting your query on Microsoft community.



I understand your concern and will assist you to resolve this issue.

I suggest you to follow the steps below and check if it helps.

Step 1: Windows 10 has a built-in troubleshooter to check and fix issues with Internet Explorer. I would suggest you to run this troubleshooter to check if the issue is
with your Explorer.

Refer these steps:

• 
  Press Windows key +X, select Control panel.
  
• 
  Change the view by option on the top right to Large icons.
  
• 
  Click on troubleshooting and click on the view all option on the left panel.
  
• 
  Run the Internet Explorer performance troubleshooter.
  

And also refer the link below and check if it helps.

Internet Explorer help - Microsoft Support



Step 2: I suggest you to reset the Internet Explorer and check if it helps.

Refer the below article and check if it helps.

Change or reset Internet Explorer settings - Microsoft Support

Reset Internet explorer disclaimer:

Disclaimer: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer
Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature.



Step 3: Clear caches and cookies

• 
  Open Microsoft EDGE.
  
• 
  After that click on (…) “More action” option which is visible at top right side of the browser and you will see “Settings” option.
  
• 
  Under “Settings” scroll down and you will see a button “Choose what to clear” under “Clear browsing data” option.
  
• 
  Once you click on this option you will see list of feature, Select Cached data and file.
  
• 
  Here you need to check the option you want to clear and click “Clear” button.
  

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Photo Gallery Windows 10

Hi, Ron.

Thank you for posting your query in Microsoft Community.
I understand the issue that you are facing currently, and we in Community will try to resolve your issue the best way we can.

Before we proceed further, could you please help me with the following information?

• Did you receive any error code or message when Photo Gallery crashed?
• Did you make any recent changes to your computer?
• What are the troubleshooting steps that you have perform to resolve the issue?

As of now, I would suggest that you run the inbuilt Windows App Troubleshooter and check. To do so follow the steps mentioned below:

Steps-

• On the search bar, type “Troubleshoot” and press Enter.
• Then click on the “View All” option located on the left menu pane.
• Then locate “Windows Store App”, click on it and run the troubleshooter.

Your reply is very important for us to ensure a proper resolution. Please get back to us with the above information in order to assist you accordingly.

 

Explorer Crash FIX!

Our old Dell Inspiron N5110 got this problem also.
Taskbar keeps refreshing. Thanks many hints from guys above pointed me the direction to fix it.
From Reliability History Monitor I found Explorer keeps crashing because of IDTNC64.CPL (type reliability history at Start)
1. the issue was from IDTNC64.cpl, the sound driver,
but I could not successfully to uninstall it from device manager nor control panel or rename the file or the folder.
2. uninstalled High Definition Audio Device few times, problem remain
3. tried to uninstall within Control Panel > Program file, yet Control Panel only open 2, 3 seconds then closed automatically.
4. finally solved Control Panel shut down problem by going to msconfig>services>and disable Windows Error Reporting Service. see below sequence:
Click window + R keys, type msconfig, Enter to open msconfig, click Services Tag and look for Windows Error Reporting Service. Unchecked it, then apply, ok then reboot system when it suggests.
5. After this, open Control Panel by clicking Start > type Control Panel. Then my Control Panel open and stay put, won't shut down by itself.
6. In Control Panel > Programs > I found IDT Audio and successfully to uninstall it.
7. No more taskbar refresh or Windows Explore shut down after uninstalled IDT and Sound still works great!!!
8. repeat step 4 to check Windows Error Reporting Services by clicking it. OK then follow system suggestion to reboot.
9. Control Panel still able to open and remain open. Sound still works and no more refresh.
10. From Reliability History monitor found no more Windows Explorer crashing.
I am happy and hope above steps help