Windows 10: New Hard drive is Bitlocked. Drive is listed on Microsoft account, but recovery key is...

Hello,


Trying to access my secondary drive on my laptop, but it is now bitlocked and requires a 48 digit recovery key to access. The drive and its ID are listed on my microsoft account, but the recovery key is not listed. Any help would be appreciated.


I purchased this drive new from samsung, but I do not recall installing bitlocker or being asked to configure it.


Thanks,

:)

 

BitLocker Recovery Key not stored in Microsoft Account

Here is the sequence of events that resulted in me unable to access the data on my additional HDD.

30th August - Purchased new computer and installed windows 10 64-bit Pro on 500GB internal harddrive.

4th September - Added another 2TB harddrive and moved my personal data.

17th September - Installed Linux operating system on internal hard drive overwriting windows 10. Unable to access the data on the 2 TB HDD from Linux.

17th September - Reinstalled Windows 10 64-bit Pro on 500GB internal harddrive overwriting Linux.

Unable to access the 2 TB HDD from Windows since it was bitlocker encrypted.

My Microsoft Account has 2 BitLocker recovery keys. But both are for the internal HDD in which the OS was installed twice. No key listed for the external HDD.

Is there a way to get the bitlocker recovery key for the external HDD?

Is it possible that the 2 TB HDD I purchased was bitlocker enabled by the previous buyer and then returned to seller and that's why it is not listed in my microsoft account?

 

Unable to save BitLocker recovery key to cloud domain account

I have enabled BitLocker after upgrading to Windows 10 Pro account (from Windows 10 Home). My internal hard drive appeared to be already encrypted (not sure how) and there is a recovery key listed in my cloud domain account. I have now encrypted my external
backup drive also, and am trying to store the recovery key for that drive in my account. I click "Save to your cloud domain account", and a pop up appears saying "please wait while recovery key is saved". This completes, with no errors displayed. But when
I look in my cloud account, I still just see the original recovery key from my internal drive listed, and no new key appears in the list. If I save the key to file, it saves fine (but that is not a good long term solution for me). Does anyone know how to actually
save this key to the cloud account?

Thanks

 

recovery bitlocker blue screen

Hi Rick,

Please follow the suggestions below and check if you are able to boot to your desktop.

• Places to look for your BitLocker key:
  • On a printout you saved. Look in places you keep important papers.
    
  • Saved on a USB flash drive. Plug the USB flash drive into your locked PC and follow the instructions. If you saved the key as a text file on the flash drive, use a different computer to read the text file.
  • In your Microsoft account. To get your recovery key, go to
    BitLocker Recovery Keys.

• Or ask someone for help:
  • Ask someone with administrator privileges on the same PC to unlock it with their key.
  • If your PC is connected to a domain (usually a work or school computer), ask a system administrator for your recovery key

Hope this helps in resolving the bitlocker recovery keys. Keep us posted on the bitlocker recovery key issues. We are happy to help!