Windows 10: New Hard Drive Upgrade - Bitlocker wont unlock

I have a new laptop an HP that came with a platter hard drive that is very slow. I bought a new 1 Tb SKhynix Gold and used the Hynix software to clone the old drive to the new SSD. Now I'm getting stuck at the bitlocker screen. I went to aka.ms and wrote the new bitlocker key down for the drive that's in the PC now being careful to identify the correct drive by its identification key. I can't get past the bitlocker screen as it refuses to accept the key listed on the bitlocker page for this PC and the new drive. Does anyone have a workaround for this?

:)

 

Unlocking Hard drive

Hi Marty,

To help you with this, follow the troubleshooting steps in this
link. Refer to the three methods.

To answer your questions:

• We can try to enable BitLocker to encrypt your hard drive and then decrypt it later.
• BitLocker is what we recommend. You may use third-party software at your discretion.

Let us know how it goes.

Regards.

 

Failure to unlock BitLocker encrypted HD after new windows 10 installation

Hello Kostas,

Thank you for bringing up your query on Microsoft Community.

We sincerely regret for the inconvenience caused.

You can use BitLocker Drive Encryption to help protect your
operating system drive (the drive where Windows is installed), a
fixed data drive (such as an internal hard drive), or a
removable data drive (such as a USB flash drive).

The way you unlock an encrypted drive depends on two things:

• What kind of drive it is.
• What kind of unlock method you chose when you set up BitLocker on the drive.
  

I suggest you to refer to the following article and check if it helps.

Unlock a BitLocker-protected drive

Windows help & learning - Microsoft Support

(Applies to Windows 10 as well).

Hope it helps.

Let us know the status, we are glad to assist you further.

 

BitLocker key cannot unlock the disk. Neither can i reinstall cause the drive is blocked

Hi Havard,

Thank you for posting your query in Microsoft Community.

I understand the inconvenience you are facing currently.

I would appreciate if you can provide us the following information to help us understand the issue better.

• Did you try to unlock the drive using the Bitlocker application in Windows 10?
  
• If yes, did you get any error message while trying that?

I suggest you to follow the methods below and check if that helps:

Method 1:

I would suggest you to try unlocking the drive using the Bitlocker facility available in Windows 10 and check if you are able to unlock it successfully. If you are getting any error message with says “Application not found”, then I would suggest you
to refer the article provided in the link below:

Windows help & learning - Microsoft Support

Method 2:

I would suggest that you try the steps mentioned in the link below and check if it helps resolve your issue.

Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For
added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following link to view the article “How to back up and restore
the registry in Windows” from the Microsoft Knowledge Base:

How to back up and restore the registry in Windows

(Applies to Windows 10)

For more information regarding BitLocker, you may refer the article "BitLocker Frequently Asked Questions (FAQ)" from this link:

http://technet.microsoft.com/en-us/library/hh831507.aspx

Hope the information helps. Please let us know if the issue persist and we will be happy to assist you further.