Windows 10: New Laptop. Acer Nitro 5. BSOD DRIVER_POWER_STATE_FAILURE

Discus and support New Laptop. Acer Nitro 5. BSOD DRIVER_POWER_STATE_FAILURE in Windows 10 BSOD Crashes and Debugging to solve the problem; I recently bought a new Acer laptop and it is up to date on both Windows, drivers, and Acer, updates. I seem to constantly get this BSOD, where the... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by LikeH2O, Oct 8, 2020.

  1. LIKEH2O
    LikeH2O Win User

    New Laptop. Acer Nitro 5. BSOD DRIVER_POWER_STATE_FAILURE


    I recently bought a new Acer laptop and it is up to date on both Windows, drivers, and Acer, updates. I seem to constantly get this BSOD, where the laptop starts up fine, but I noticed when I plugged my mouse in it would not connect. Initially, I thought this was strange so I figured I would just restart my laptop. It just stalled on the restarting prompt screen and it would eventually lead to the BSOD. The mouse or whatever USB device not connecting seems to be the precursor to the BSOD. Essentially, I know the BSOD is going to happen when my mouse does not connect and I am seeking help to figuring a solution for this issue.


    The link below has the latest crash dmp file.

    https://www.dropbox.com/s/y2fthmow66ruj95/100820-7890-01.dmp


    Thank you!

    :)
     
    LikeH2O, Oct 8, 2020
    #1
  2. GREG CARMACK - WINDOWS MVP 2010-20
    Greg Carmack - Windows MVP 2010-20 Win User

    Stop code:0xc000021a on Acer Nitro 5 laptop

    Hi TN. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Moderator here to help you.

    Go into BIOS/UEFI Setup to see if you can set the onboard chip to default. You can power on while pressing the Acer F1 or ESC key. Older models may use F2. This may be listed on the BIOS splash screen.

    If you don't get a display for the BIOS even, then I'd reinstall the Nvidia card and properly disable it in BIOS setup before removing it this time.

    More about managing Dual Graphics on Acer Nitro 5 laptop:

    https://community.acer.com/en/discussion/561750...

    https://community.acer.com/en/discussion/543584...

    https://www.laptopmag.com/reviews/laptops/acer-...

    https://community.acer.com/en/discussion/553471...

    I hope this helps. Feel free to ask back any questions and keep me posted. I will keep working with you until it's resolved.

    ________________________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly
    research any product advertised on the sites before you decide to download and install it.
     
    Greg Carmack - Windows MVP 2010-20, Oct 8, 2020
    #2
  3. BRINK
    Brink Win User
    CES 2018: Acer unveils new Swift 7, Nitro 5 Gaming laptop and more


    Source: CES 2018: Acer unveils new Swift 7, Nitro 5 Gaming laptop and more - Windows Experience Blog
     
    Brink, Oct 8, 2020
    #3
  4. MARCTRAIN_NPO
    MarcTrain_NPO Win User

    New Laptop. Acer Nitro 5. BSOD DRIVER_POWER_STATE_FAILURE

    Realtek Audio Console on Acer Nitro 5

    Hello all. I recently noticed that my Acer Nitro 5 was no longer detecting any headset devices and I am unable to get any input via the mic (and have also borrowed other headsets from the original one I had, all of which have the single 3.5mm jack which
    works with the Acer Nitro 5's single audio input). I am also only getting this when I pull up the Realtek Audio Console:
    New Laptop. Acer Nitro 5. BSOD DRIVER_POWER_STATE_FAILURE 7331f742-8d98-4137-93f1-56c4d5cbf434?upload=true.png


    What steps should I take to resolve this issue?
     
    MarcTrain_NPO, Oct 8, 2020
    #4
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New Laptop. Acer Nitro 5. BSOD DRIVER_POWER_STATE_FAILURE

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