Windows 10: New laptop crashing frequently - how can I debug it?

I'm trying to fix a laptop used by a nonprofit organization that was purchased new directly from HP in November 2022. It has had several BSOD failures and has also several times suddenly displayed a completely black screen and become unresponsive to anything except holding down the power button to shut down. We only use it about 6 hours a week for simple web-based applications and haven't loaded any third party software besides Chrome. Last Tuesday I did a Reset with the Clean Drive option to reinstall Windows 11. The crashes actually seem to be happening more often. I tried looking at the min

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I get "just-in-time (JIT) debugging" message

Hi,

Just-In-Time debugging launches Visual Studio automatically when an exception or crash occurs in an application that is running outside Visual Studio. We suggest changing certain settings on your computer and see if it helps. Follow the steps below:

• Open Control Panel.
  
• Click Network and Internet.
  
• Click Internet Options.
  
• Go to Advanced tab.
  
• Under Browsing section, check the box for both Disable script debugging option.
  
• Click Apply, then OK.
  

For more reference about Just-In-Time Debugger, click on this link.

Update us on the outcome so we can provide further assistance.

 

all games crash!

I suggest you run rthdribl > http://www.daionet.gr.jp/~masa/archives/rthdribl_1_2.zip
Increase the window size step by step and watch your vga temps permanently.
What happens?
If it crashes, run at stock speeds as suggested before and retry.

P.S.: When your system locks, does the display signal turn off after a time?
Stuttering sound or no sound at all when freezing?
What X1800XT model do you own exactly?

 

Ethernet is showing as Kernel Debug Network Adapater

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you see Kernel Debug Network Adapter in Device Manager. This can happen if debugging is turner on. I would suggest you to turn off debugging by following the steps mentioned below:

1. Type command prompt in the search bar on the
   Taskbar.
   
2. Right click on the command prompt icon and select
   Run as administrator.
   
3. Paste the following commands and hit Enter:
   
   bcdedit /debug off
   

If you still see the Network Adapter, you can disable it from Device Manager without problems. Refer the steps mentioned below:

1. Press Windows Logo key + X, to open
   Device Manager.
   
2. Expand Network adapters.
   
3. Now, right click on the Kernel Debug adapter and select
   Disable device.
   

Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator