Windows 10: New laptop issue with closing lid while using external display

Hi, I recently bought a new MSI gaming laptop to replace my old one but I'm stumped trying to fix an issue I'm experiencing when closing the laptop lid when connected to an external display. I'll try to be as descriptive as I can.

Basically, when I connect my laptop to my TV via HDMI, everything works fine and video playback is smooth on both my laptop screen and on my TV using extend or duplicate display

However, as soon as I close my laptop lid, everything jumps from my laptop over to the TV as though I disconnected it, and suddenly video playback become very jittery and laggy. I have the "do nothing when lid closed" option checked so this isn't the problem as the laptop isn't going to sleep

For information purposes, my laptop screen when on uses the intel UDH Graphics, and my TV uses the
Nvidia graphics.

When I open the Nvidia control panel I can only see my TV listed as a display, not my laptop screen, but when I open the intel graphics command centre I can see both screens.

If I disable Intel UHD Graphics driver in device manager, my laptop screen defaults to using the "Windows Basic Driver", this actually fixes the issue so that closing the lid no longer causes everything to jump screens but obviously using the windows basic driver causes everything to look terrible and video playback is horribly jittery.

Weirdly, when I have the intel UHD driver enabled and I click on "identify displays" in the Nvidia control panel, both my laptop and TV have a number 1 displayed on it. but when I disable intel UHD driver so my screen is using the windows basic, my TV shows 1 but my laptop screen shows 2.

Any suggestion on how to fix this issue would be greatly appreciated, thanks in advance!


:)

 

2nd display not detected when Laptop Lid is Closed.

Hi,

I am using an external monitor together with my laptop and I usually will extend the display to the external monitor. Usually when I want to watch videos or anything, I will bring the specific window to the extended display and close my laptop lid, and the
computer will still recognise that there are 2 displays . But recently when I close my laptop lid, the computer does not recognise the multiple displays (only recognises my external display), and merges all the windows / the main screen to the external monitor.
Only when I open my laptop lid then the computer will extend the displays. I've tried setting it to "Do Nothing" when I close the lid in the power settings, but it is still the same.

Anyone can help with this problem? Thanks.

 

Laptop, Dual Display, Lag with closed lid

Yep, it's on "do nothing", but this disappears when you use the hack since it basically kind of disables the lid functionality feeding it with the wrong driver.

It seems there is no easy workaround (maybe disable/enable the internal display driver on startup someone on another forum has suggested, but I haven't tested) for this if you want to use duplicate or extended display and you want to use the sleep function with closed screen.

But if you make your second display (the external monitor) your main and restart after that the lag is gone with Windows starting and applying this setting before loading its processes. I didn't restarted the first time because I thought it will instantly change with no lag, which is not the case.

So, the sum up for people ending up here in the future is this:
1) If you want duplicate/extended display and ability to close/open the lid without laptop turning the screen off, but not being able to use the sleep function with closed screen -> use the hack
2) If you want to use sleep with closed lid you have to use only the external display, making it your main (see picture below -> select "show only on") and restart after that

 

Laptop goes to sleep when the LID is closed while playing the game.

Hello,

I realize the inconvenience you are facing in your laptop regarding the sleep mode while playing game. We will help you.

To assist you better, I suggest you to answer the below questions.

• Have you connected the external monitor to the Laptop?
• Did you make any recent changes prior to the issue?
• Are you facing this issue specifically when playing the specific Game?
• Are you facing this issue after any recent updates installed?

This issue might have caused due to the power settings for the closing of LID is set to sleep mode.

I suggest you to follow the below steps and check if it helps.

• Press Windows + X keys and select the Control Panel.
• Select Power options by searching in search box.
• Right side select Change Plan setting next to the power plans.
• Select the Change advanced Power plan settings.
• Under the list select and expand Power buttons and lid.
• Select Turn off the display under the drop down of setting.
• Click Apply. Ok.
• Close the LID and Check if the issue resolves.

Please post to us with the results to help you better.