Windows 10: New laptop keeps freezing

I haveWINDOWS 11 i5 13420H16gb ram RTX 2050 idk what's the problem it's brand new and i tried other test all of it are good. idk what's wrong

:)

 

Laptops keeps freezing despite troubleshooting!

alexdavies8, In some cases freezes are often caused by a thermal issue. Most probably because of a thermal paste. May I know if you bought a brand new laptop, if not I suggest putting a new thermal paste or have a professional to put it for you. If the laptop
is brand new I suggest bringing it where you bought the laptop.

In may seem that a laptop isn't hot outside, but when it comes to its processor not having a proper thermal paste it can become hotter than normal. Causing freezes or restarts.

 

Laptop keeps freezing and rebooting

I've had my laptop for a few years. It's an MSI gaming laptop, model number ms-16j9.

A few months back, I was using my laptop and then it suddenly froze and I got the BSOD. After that point, the laptop would literally just keep going into this boot and then freeze at random points. Sometimes freezing during the loading of windows, other times it would successfully load windows and then just freeze once I tried to click on files or do anything on the computer and hence, restart again.

I thought it was an error with corrupted files, so I decided to do a full clean install after backing up my files onto another HD. I deleted and formatted the HD and tried to install windows 10 again, but it just literally will freeze during the installation of windows and then reboot itself and keep freezing. I thought it may be a damaged component of the computer, but I can't tell what it may be. I even tried using a new HD, taking out the SSD and both of those weren't the issue as it still kept freezing and restarting.

Are there any suggestions on how to fix this issue or what could be causing the problem? I don't know if it's a component inside that is malfunctioning like the CPU, GPU or something else, but it's so strange how sometimes it works for a while and then freezes and restarts, but other times it just will freeze within 20 seconds of restarting itself.

 

Chrome keeps freezing on Windows 10

Hi Pat,



There may be a few reasons why your Google Chrome keeps on freezing. One reason is the browser that you're using. For us to further isolate your concern, we need you to answer the following:

• Is this happening on other browsers as well (e.g. Internet Explorer and Mozilla Firefox)?
• Does the issue persist only on a specific website or it occurs on all websites?

Let us know if you're still getting the same error after performing our suggested troubleshooting step so we can assist further.