Windows 10: New laptop locked

I bought a new hp laptop, pulled it out of the box, started it up, and it was stuck on "just a moment" for over an hour. It suddenly restarted by itseld, and went to a login screen. The user is defaultuser0, password protected. Please help!

:)

 

Locked out of new laptop with new, inaccessible Microsoft account

Hi, Xircal

Thanks for the link. I've gone through the tutorial and unless I'm missing something, one needs to be logged in -- as an administrator, at that -- to add or remove an account.

Problem is I can't get past the login screen -- that's kinda the point. Otherwise the solution would have been great, I'm sure.

ML

 

Locked out of new laptop with new, inaccessible Microsoft account

Ok, slightly mollified: It's in the dead of the US night, but a kind moderator seems to have fixed the category of this post already, within minutes of posting. Thanks.

(Now awaiting that clear, helpful reply ...)

 

Ummm take it back to where you bought it?

 

Yeah, ok.

 

Yes, that is what I would advise as well. You newly bought it and it obviously has some kind of defect.

 

It almost sounds like it is a returned product and there was some halfway attempt to reset it to factory made previously.

 

Maybe, but that doesn't matter for mommalminer. He was promissed something working, but he got something broken. End of story.

 

You can try booting it from a Windows 10 install media created with Media Creation Tool from another computer and select the repair option instead of "Install Now". That might get you into a menu that allows you to try a factory refresh from the recovery partition (if there is one).

 

In the HP manual/documentation, does it list a password to use on the first login? Can you Google "default username and password for HP xxxxxxx laptop"?

 

A new computer should not start up with a default user. A new computer should start up to the Windows OOBE (Out of Box Experience) which has the user set up their first account.

 

True. As an ordinary end user you will most likely not be able to get it to do another start, which then looks as if it was the first one, running the OOBE stuff and so. And you don't have to. I would return it.

 

Its been so long since I've owned a retail machine I have no idea what an OOBE is *Smile. Even when I do get retail/end user machines I usually replace/upgrade the HDD's or format/reinstall the OS before the first boot to dump the bloatware.