Windows 10: New Laptop restart with Bluescreen Error Please Help

I bought a new Laptop 1 week ago. Yesterday this Laptop restart with Blue Screen Error. I don't know why. ? Recently Changes In Laptop. 1. Install Microsoft Office 2007 So today I uninstall this Microsoft Office 2007 It's a genuine version. The bluescreen file attached here - https://drive.google.com/file/d/1xH-M7oBZ5SvYQRSlnQRQR6cgAJTH4Ipb/view?usp=sharing Specification OS: Windows 11 Processor IntelR CeleronR N5100 @ 1.10GHz 1.11 GHz Installed RAM 8.00 GB 7.75 GB usable System type 64-bit operating system, x64-based processor Edition Windows 11 Home Single Language Version 21H

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New Laptop Help, Please.

What about MSI GS60 or Lenovo Y50? THey are light, portable and powerful... also both are 15" and in your budget. *Toast :toast:

 

bluescreen error message wont allow access to desktop

Hi David,

To know what kind of troubleshooting steps would be applicable to your bluescreen error, please answer these questions:

• What is the exact error message showing on your end?
• Were there any changes/updates to your device prior to the issue?
• Any troubleshooting steps you've done so far to resolve the issue?

For now, you can have a look at the troubleshooting step on this link as an initial remedy to the bluescreen
error you're receiving.

We'll be waiting for your updates.

 

How to troubleshoot an error that appears only at Restart or Sign out?

I get an error pop-up error message not every, but almost every time I Restart or Sign out. It's the screen with blue background and on top of Restart or Sign out text an error window says:

Explorer.exe - Application error. The instruction at 0x000… referenced memory at 0x000... The memory could not be written.

Sometimes the error code is just zeros, sometimes random numbers. I have tried so much already to troubleshoot this. For example these did not help in any way:

• MemTest86+ (no problems)
• Disabling any Services, Autoruns/ShellExView entries
• Low resolution mode
• BIOS settings are fine, no overclocking etc.
• DISM.exe and sfc
• etc.

However, these do make the error go away:

• End process for explorer.exe before Restart or Sign out
• Safe Mode
• Creating a new user profile (almost the same as clean installing Windows, many full days of work)
• Uninstalling NVIDIA graphics driver (then the card is unusable, of course)
• Disabling Device Manager / Display Adapters / NVIDIA GeForce GTX 1080

I already contacted NVIDIA and the graphics driver is not the culprit. Something has gone wrong with the user profile as the same driver works just fine in a new profile (and there's nothing wrong with the driver anyway, it's just the Restart or Sign out process that has a problem).

What can I do to fix this? One useful thing would be to have a step-by-step procedure for the Sign out. So that it'd ask before continuing to the next step and list what it's doing. Or if I could just disable whatever it does when the error appears.