Windows 10: New Machine Constantly Having BSOD

Hello!


I have a new pre-built machine that has the following hardware:

• AMD Ryzen 5 3600 6-core Processor @ 3593 MHz
• 16 GB of Thermaltake ram RGB
• Gigabyte GeForce RTX 3060 Ti OC 8GB
• B450 AORUS PRO WIFI rev. 1.x motherboard
• Thermaltake Water 3.0 360 ARGB cooler

Long story short. I bought the pre-built as parts are scarce right now. I've done a number of things from updating the bios, updating the drivers, doing full scans, memory testing, you name it to find out what is going on. I've disabled devices such as the onboard wifi, tried various drivers such as the driver recommended by Gigabyte and the one by NVIDA. All still crashing.


Crash errors are all over the board from Kernal issues and IRQL issues to today, APC INDEX MISMATCHES. Chrome for example crashes due to errors and causes BSOD among other programs like last night, DirectX 10 caused it.


I've analyzed the core dumps. I'm not really seeing much of the process impacted, not really what specific device is causing the issues. My best guess is either faulty memory or faulty GPU. Memory tests seem to be okies, but last nights test never completed. It froze.





Analyzing MEMORY.DMP


Microsoft R Windows Debugger Version 10.0.19041.685 X86

Copyright c Microsoft Corporation. All rights reserved.





Loading Dump File [C:\Windows\MEMORY.DMP]

Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.



Symbol search path is: srv*

Executable search path is:

Windows 10 Kernel Version 19041 MP 12 procs Free x64

Product: WinNt, suite: TerminalServer SingleUserTS Personal

Built by: 19041.1.amd64fre.vb_release.191206-1406

Machine Name:

Kernel base = 0xfffff805`49000000 PsLoadedModuleList = 0xfffff805`49c2a390

Debug session time: Thu Feb 18 10:34:59.046 2021 UTC - 5:00

System Uptime: 0 days 0:50:09.671

Loading Kernel Symbols

...............................................................

..Page 4039d2 not present in the dump file. Type ".hh dbgerr004" for details

..............................................................

......................................................

Loading User Symbols

PEB is paged out Peb.Ldr = 0000009e`608e0018. Type ".hh dbgerr001" for details

Loading unloaded module list

..........

For analysis of this file, run !analyze -v

10: kd> !analyze -v

*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************



APC_INDEX_MISMATCH 1

This is a kernel internal error. The most common reason to see this

bugcheck is when a filesystem or a driver has a mismatched number of

calls to disable and re-enable APCs. The key data item is the

Thread->CombinedApcDisable field. This consists of two separate 16-bit

fields, the SpecialApcDisable and the KernelApcDisable. A negative value

of either indicates that a driver has disabled special or normal APCs

respectively without re-enabling them; a positive value indicates that

a driver has enabled special or normal APCs respectively too many times.

Arguments:

Arg1: 00007ffa33941064, Address of system call function or worker routine

Arg2: 0000000000000000, Thread->ApcStateIndex

Arg3: 000000000000ffff, Thread->SpecialApcDisable << 16 Thread->KernelApcDisable

Arg4: ffffa905e355bb80, Call type 0 - system call, 1 - worker routine



Debugging Details:

------------------





KEY_VALUES_STRING: 1



Key : Analysis.CPU.Sec

Value: 3



Key : Analysis.DebugAnalysisProvider.CPP

Value: Create: 8007007e on DESKTOP-7ODGTC3



Key : Analysis.DebugData

Value: CreateObject



Key : Analysis.DebugModel

Value: CreateObject



Key : Analysis.Elapsed.Sec

Value: 3



Key : Analysis.Memory.CommitPeak.Mb

Value: 65



Key : Analysis.System

Value: CreateObject





BUGCHECK_CODE: 1



BUGCHECK_P1: 7ffa33941064



BUGCHECK_P2: 0



BUGCHECK_P3: ffff



BUGCHECK_P4: ffffa905e355bb80



BLACKBOXBSD: 1 !blackboxbsd





BLACKBOXNTFS: 1 !blackboxntfs





BLACKBOXPNP: 1 !blackboxpnp





BLACKBOXWINLOGON: 1



PROCESS_NAME: chrome.exe



STACK_TEXT:

ffffa905`e355b948 fffff805`49407a69 : 00000000`00000001 00007ffa`33941064 00000000`00000000 00000000`0000ffff : nt!KeBugCheckEx

ffffa905`e355b950 fffff805`49407933 : 000001d6`e76fe840 00000000`00000200 00000000`00000040 000001d6`ec004700 : nt!KiBugCheckDispatch+0x69

ffffa905`e355ba90 00007ffa`33941064 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExitPico+0x1fe

0000009e`611fec88 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffa`33941064





SYMBOL_NAME: nt!KiSystemServiceExitPico+1fe



MODULE_NAME: nt



IMAGE_NAME: ntkrnlmp.exe



STACK_COMMAND: .thread ; .cxr ; kb



BUCKET_ID_FUNC_OFFSET: 1fe



FAILURE_BUCKET_ID: 0x1_SysCallNum_1001_nt!KiSystemServiceExitPico



OS_VERSION: 10.0.19041.1



BUILDLAB_STR: vb_release



OSPLATFORM_TYPE: x64



OSNAME: Windows 10



FAILURE_ID_HASH: {83101497-6ca6-daf7-dce0-7e8a9ba9cbff}



Followup: MachineOwner

---------

:)

 

BSOD when launching Virtual Machine

Hi,



Thank you for writing to Microsoft Community Forums.



I appreciate your effort on this. I understand how difficult it could be when the computer doesn’t work as it is supposed to, we will look into this for you. Please reply with the following details to assist you with the appropriate troubleshooting
steps:

• Which application are you using to create Virtual Machine?
  
• Does the issue occur only when launching a Virtual Machine?
  
• Have you reinstalled Windows on the computer?
  
• What is the make and model of the computer?
  

I have analyzed the dump files shared by you. Since the issue occurs when you launch Virtual Machine, I suggest you to try disabling the VMWare USB Arbitration Service and check if that helps. Please follow the steps mentioned below:

1. Press Windows key + R, to open
   Run dialog box.
   
2. Type services.msc and click on
   OK.
   
3. Look for the VMWare USB Arbitration Service and double click on it to open
   Properties.
   
4. Select Disabled from the drop down for
   Startup and Stop the service.
   
5. Click on Apply and OK.
   

Please reply with the status of the issue, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

BSOD on new computer while gaming

I just got a new computer about a month ago. Everything is new and I get BSOD (windows 10) while gaming mostly although it sometimes happens while I'm just using the computer. Sometimes the computer doesn't BSOD and just gives me a Access Violation Error. Not sure if related.

Here is the link to download output files from the V2 script.

Dropbox - windows crash - Simplify your life

Any help is appreciated

Steps I have taken:

• Updated all drivers and bios to latest versions

• Checked ram with windows memory test to see if ram is faulty. (A stick was and it was removed waiting for replacement)

• Clean Installed Windows after finding faulty ram

• I had 2 x 2080Ti installed, I removed one, tested and then swapped cards; issue still exist

 

BSOD- atikmpag.sys

This is most likely due to an installation/upgrade error with ATI driver's. I suggest doing DriveSweeper and the following:

• Drivesweeper all drivers & in Safe Mode
• Unistall all drivers that aren't used in DriveSweeper (CCC Profiler Updates, MSI AfterBurner, anything related to ATI that use's it's drivers.)
• After you do this, the first thing you need to do is go into Device Manager and Unistall your ATI Drivers

Once your done, restart the PC and then try installing the latest drivers.


I had several issues with this in the past, but I overcame it with logical reasoning and whenever I have a driver issue, I just use these steps and I always overcome the problem.

Best of luck! *Toast :toast: