Windows 10: New Microsoft account is suspended and could not be reinstated

Hello, good day. We recently bought a new laptop 2 weeks ago and created a new family Microsoft account as the main account for the laptop. My wife set it up and she registered her own data and her fingerprints as login procedure. My own fingerprint was not registered as I assume I can just login using the PIN. Then she asked me to install all our needed applications, so I was primarily the one constantly logging in and using the laptop. Then after a week of use, the account is now locked and we're unable to use the account on Outlook. We we're planning to buy the lifetime product keys right a

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my microsoft rewards account got suspended

Hi Achu,

I'm Christine, a MIcrosoft Product user like you. Looks like you're having issue accessing your MS Rewards account as it's currently suspended, sorry to hear that. I'll do my best to help.

1. I will suggest you to raise this to Microsoft Rewards Support for investigation, you may submit a ticket from the link below:

Microsoft Rewards Support

Sign in to Microsoft Rewards

2. Please check and follow the steps provided by A.User from the link below:

https://answers.microsoft.com/en-us/bing/forum/...

Thank you,

Christine L

 

How to replace old Microsoft Account with a new Microsoft Account

Hi Hitendra,

Thank you for posting in Microsoft Community. I understand your concern and I am glad to assist you.

I would suggest you to switch your Microsoft account to a Local account first and then switch back with a new Microsoft account. Please refer to the following steps:

Step 1:

• Type Manage your accounts
  in the search bar and click on it
• Click on "sign in with a local account instead"
• Press next and complete the process.
• If you do not have a local account, leave the credentials blank and proceed.

Step 2: Now, on the newly converted Local account, follow these steps to add a new MSA.

1. In the Start search, type "Manage your accounts" and press Enter.

2. Choose 'Accounts'.

3. Click on "sign in with a local account instead"

4. Enter the Microsoft account ID and Password and click Next.

Hope this post helps. Get back to us for further queries. We are happy to help!

 

how can i unlock my microsoft rewards suspended account

Hi Ramukumar,

I'm Amr, an independent advisor.

I’m sorry to hear that you are having trouble.

Please contact Microsoft Rewards Support about the issue.

They will investigate the account and determine whether or not it should have been suspended.

Sign in to Microsoft Rewards

When you receive an email from support save it to a folder if the account remains suspended.

- File an Arbitration request with Microsoft. I suggest that you read Microsoft Services Agreement Microsoft Services Agreement - Microsoft Rewards to determine if you have violated any of the requirements. If you believe you have not, scroll down to Binding Arbitration. Click on the link to the form. This method does not cost you anything unless you hire an attorney. An impartial panel will be brought in to make a determination in your case once they have access to the facts.

Members who were suspended have reported back that their accounts were reinstated with all points restored.

Reference

https://answers.microsoft.com/en-us/bing/forum/...

I hope this is helpful. If you require any additional assistance, don't hesitate to respond to this.

This is a user-to-user support forum. We're users just like you helping other users to find solutions to their problems.

Best Regard

Amr