Windows 10: New Microsoft Arc keyboard suddenly stopped working have tried on two different laptops

I recently bought a new Microsoft Arc keyboard which worked well for a week. It suddenly stopped working on a windows 11 laptop. I even tried on a different windows 10 laptop but the keyboard is not working on either.The keyboard is recognised on both laptops, drivers are updated, the HID is unticked for battery saving access; and i have tried all the usual restart-different usb port troubleshooting actions.I am really upset that this keyboard only lasted a week!

:)

 

Microsoft Arc Mouse Bluetooth Issue.

Good day! I'm Raniel, an Independent Advisor and a Microsoft user like you.

Have you also tried removing the Microsoft arc mouse from the list of your devices, then pair it again? I suggest performing the steps on these guides to troubleshoot your pairing issue with Microsoft Arc Mouse:

https://accessories.trafficmanager.net/accessor....

https://support.microsoft.com/en-us/help/403844...

https://support.microsoft.com/en-us/help/403457...

I hope this helps.

 

Microsoft RVF-00052 Arc Touch Mouse

Hi Logan,

To better assist you, please clarify the following:

• Did you make any changes prior to this issue?
• Have you tried using the mouse on a different computer?

Meanwhile, to troubleshoot Microsoft Arc Touch Mouse, we suggest performing the steps provided on this
link. Keep us posted with the result.

Regards.

 

Microsoft Arc Keyboard 1392 not working with Windows 10

I have been using a Microsoft Arc Keyboard 1392 for years on Windows 7 with no issues.

Immediately after upgrading to Windows 10 my Arc keyboard intermittently shuts down (no keystrokes seen / power on/off doesn't work) and needs to have the batteries removed to start working again. It will then work for several hours to a day and shut down
again. This happened on 2 different Windows 10 machines while it does not happen on a Windows 7 or 8.1 machine. I have tried a brand new Arc keyboard with the same result. I have tried using multiple USB ports / rebooting / uninstalling and reinstalling
the keyboard software with no luck.

I then found the USB driver - Microsoft Mouse and Keyboard Detection Driver (USB) - and rolled it back from the 2015 version to the 2013 version (I'm assuming that's Windows 8 / 8.1) and it now has worked for several days with no issues. At this point
I'm of the opinion that the Windows 10 driver has an issue. I can live with using the old driver but wanted to call your attention to it on behalf of other users.