Windows 10: New Microsoft earbuds have sound quality issues

Hello,I just ordered and recieved a pair of Microsoft Earbuds. I found I immediately noticed an audible hissing noise feed back when listed to the buds. I looked online for help and found some articles stating to update the firmware and try resetting. Both of which I have done, but I still have this hissing audio issue. Is there a different way to update or fix this via software, or can I return these for a new pair?

:)

 

Recomend good earbuds for gaming on the go

Recomend a good pair of earbuds to complement my laptop's external Creative Sound card for gaming and music?
Had some sony earbuds and stepped on them >< So! Looking for some quality sound!

 

[Solved] Max sound level is insufficient for earbuds

My thanks to you both for the explanations.
The earbuds are wired cellphone earbuds, with the speech switch, but no volume control. It is plugged in the back because the front sound connection is still AC97.
The case is a 12 year old Antec and it's so versatile and (heavy) that I didn't want to give it up. So far, haven't decided which of my options to start with, based on ascending cost.

1. The wiring schematic is on the web, and is very clear. I also have the electronics to check out the kit I bought.
2. Buy a 3.5" or 5.25" panel inserts with the USB 3 and sound connections. I have both available.
3. Contact Antec for the replacement part.
4. Buy a new case.

And after this is resolved, buy better quality earbuds.
Your comments are most appreciated.

 

Sound Quality

One thing that sticks out from looking at your "My Computer" specs. You list "ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)" which suggests you do not have the correct sound hardware driver. Your motherboard has Realtek sound and the first step is to install the Realtek sound drivers. My ASUS also came with Sonic Studio 2 which is a sound enhancement package. Check the ASUS install disc to see if you have something similar.

May not be a speaker problem.