Windows 10: New Motherboard, and I need to reactivate windows 10.

Hi to the forum,


My old motherboard died on me, and I now have a new one. I've had to reactivate a software licence, and then a message on the screen told me to activate windows. I wasn't expecting this to happen. However, I have logged into my account, and it has told me "We can't reactivate Windows as our servers are not available now. Wait a few minutes or try adding your microsoft account again". I've waited and tried again, but no luck. What does it mean by "adding your account again"?

Thanks for any help someone can give me here.


Steve Martin

Queensland

Australia

:)

 

Reactivating Windows 10 with new motherboard

Plugging it into the new motherboard should be enough, but create a recovery drive in case you need to perform a startup repair:

• How
  to: Create a Recovery Drive for reinstalling Windows 10

The fact that you don't have a license key concerns me. If Windows 10 came preinstalled on your computer, you can't transfer it to a new computer or motherboard. You will need to purchase an entirely new license.

Learn more about transferring licenses:

• How to Transfer your Windows 10 License to a New Computer

 

New Motherboard and Reactivation

I **think** that if you are replacing a broken motherboard with an identical replacement then you have a good chance of successfully re-activating your current Win10 installation

Once you have installed your new identical motherboard to replace the broken one I recommend you do the following:

• Speak to a Microsoft Activation Customer Service Representative on the phone.
• You will be able to get the phone number via the activation screen in "Settings"
• Clearly state that the motherboard used to initially activate Windows 10 had failed and needed to replaced
• Clearly state that this is a repair and not an upgrade
• Clearly state that you are replacing a defective motherboard with an identical like-for-like replacement (same make and model)
  
• Clearly state again that this is definitely not an upgrade of your existing hardware

FYI, I have successfully re-activated previous versions of Windows after replacing a broken motherboard with an identical make and model. I used the method to ensure success.

If you are not 100% clear in the way you are expressing your self then you may not be successful. ie They will not re-activate if they believe you performed a major hardware upgrade

Good luck.

 

win 10 motherboard change, reactivating windows

Hi Famie,

If you are planning to change your motherboard, you will still be able to activate your Windows 10. In Windows 10 version 1607, there is a feature that you can link your Microsoft account to Windows 10 digital license on your device.
This can help you reactivate Windows using the Activation troubleshooter if you make a significant hardware change later, such as replacing the motherboard.

That being said, we suggest that you follow the steps given on this article
to reactivate your Windows 10 after a hardware change.

Let us know if you need further assistance.

If you think this was useful, do not hesitate to "mark it as an answer" to help those are facing the same problem.