Windows 10: new mouse keyboard freezing up desktop

I apologize if posted in wrong forum here)

bought new keyboard and mouse abotu 5 days ago and initailly it was working fine on first usb start up with the both keyboard and mouse wireless .. but now a few days later after my boot up screen kicks into the desktop mode both mouse and keyboard is frozen or not moving . .batterys are fine .. after about 3 or 4 reboots I then removed the usb peripherals and plugged in a secondary keyboard and mouse both usb enabled ( not wireless).

so far so good .. now what do I have to do to troubleshoot.. ??>

I'm sure its to do with drivers .... but from where and how to .. ?

the keyboard and mouse are a no name china brand I have model number if needed..

:)

 

Computer and mouse freeze

Hi

There are several reasons that could have cause your keyboard and mouse to freeze. To know more about the issue, we will ask some questions to help us:

• Were there recent changes made before the issue occurred?
• What are the steps that you've done so far to know where the issue is coming from?

Meanwhile, we suggest that you refer to this article:
Mouse, touchpad, and keyboard problems in Windows for us to check all setting needed to help us in resolving your issue.

Let us know about the update.

 

Unresponsive Mouse and Keyboard in Windows 10

Hi,

One reason why your mouse and keyboard is not working is because of an outdated driver. We suggest that you update the mouse and keyboard driver by following the steps below:

• Pres Windows+X key on your keyboard.
• Select Device Manager.
• Locate the mouse and keyboard drivers, right click, then click on Update.

If you need further assistance, don't hesitate to reach out.

 

keyboard and mouse not working

Hi Chrystal,

For us to properly isolate the issue with your keyboard and mouse, we would like to know the following:

• Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
• Are you using a wired or wireless keyboard and mouse?
• Have you tried using a different keyboard and mouse? If yes, how was it?
• Have you tried using your keyboard and mouse to another computer? If yes, what is the result?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

As an initial troubleshooting, we suggest that you try updating your keyboard and mouse drivers to resolve the issue. You may also check and follow the troubleshooting steps in this
article.

We look forward to your response.