Windows 10: New PC - BSOD when installing software or just using the PC

Discus and support New PC - BSOD when installing software or just using the PC in Windows 10 BSOD Crashes and Debugging to solve the problem; I just got a Dell XPS 9560 a few weeks ago, and I've been getting BSOD frequently on it. So far, it has happened: - Installation of new applications... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by JDHallows, Jun 22, 2019.

  1. JDHallows Win User

    New PC - BSOD when installing software or just using the PC


    I just got a Dell XPS 9560 a few weeks ago, and I've been getting BSOD frequently on it. So far, it has happened:
    - Installation of new applications has caused a BSOD
    - Once while playing a game, though it was after playing for a while

    The PC wasn't hot to the touch when the BSOD happened, airflow should be fine

    Thus far, I've unsuccessfully attempted to discover which driver on my PC is causing the issue. BlueScreenView states that ntoskrnl.exe is the issue, which isn't too helpful.
    I always ran Windows Verifier.exe to see if BlueScreenView could identify the driver after that, but that only resulted in it still showing ntoskrnl.exe and now VerifierExt.sys, as well.

    A Windows Memory Test resulted in no issues found, as well.

    I have already attempted to update the graphics (Nvidia and Intel), sound and wireless drivers, but still getting the BSODs. (Grabbed drivers from the manufacturer's sites.)

    Here are my V2 logs for review, as requested by the posting rules:
    DESKTOP-05ADU0V-(2019-06-22_02-12-55).zip

    Let me know if there's anything else I can add to help resolve this. I really like this laptop other than the BSOD issues, and I'm hoping that I don't have to send it back.

    :)
     
    JDHallows, Jun 22, 2019
    #1
  2. Thrackan Win User

    PC reboots (no BSOD) on CPU stress

    Hi fellow TPU members,

    not too long ago, the box my gf's PC was transported in gave way on the stairs. Yes, you got it right, that sent a PC tumbling down a flight of steps alright.

    Stuff broke. Also, stuff remained intact somehow.

    I bought her a new case, new CPU cooler and we removed the floppy drive, so far so good. But the PC started crashing for no apparent reason, without a BSOD.

    I tested:
    • Memtest86+, left overnight, 0 errors
    • Scanned the HDD for errors, nothing there
    • Left FurMark burning up the GFX card and drawing some power, no problems there
    • Ran Ubuntu from a Live CD doing nothing special, didn't crash
    • Ran OCCT, Linpack, Prime95, all 3 caused reboots within minutes
    • Oh, and I disabled "Restart on error" so I'm sure it's not a BSOD.
    Now, I can still try and test something CPU intensive on Ubuntu, but my guess is the CPU didn't survive.
    Before I do anything drastic like whippin' out the magic wallet and get her a new AMD quad, is there anything I didn't see?
    I'm guessing the motherboard could be borkered as well, but can I check that other than replacing the CPU with a working one?
    Any suggestions on which proggies I can use from an Ubuntu Live CD to stress the CPU?
     
    Thrackan, Jun 22, 2019
    #2
  3. CK011885 Win User
    Installing Windows 10 on New PC?

    I'm going to be building a new PC on Christmas and want to install Windows 10 on it. I have Windows 10 on my current PC, which I installed upgrading from 8.1 with the files on a USB. How do I go about installing a clean copy of Windows 10 on this new PC? I think I recall something about installing it once makes Microsoft recognize your hardware, but since this will be a PC I'm not sure what steps I need to take. Do I need to go 8.1 -> 10 or is there a method of going directly to 10?
     
    CK011885, Jun 22, 2019
    #3
  4. New PC - BSOD when installing software or just using the PC

    BSOD help with new PC

    Hi,

    My new PC (Win 10) has a BSOD every few minutes with a DPC Watchdog violation.

    I've followed a number of the typical debug steps:

    • Updated drivers inc. chipset and graphics
    • In device manager checked IDE ATA/ATAPI controllers, the driver is storahci.sys and I've tried to updated using the Standard SATA AHCI Controller on my PC
    • No external devices are attached
    • removed AV
    • Disabled Sound drivers in device manager

    Still the problems are occurring frequently. I have a minidmp file here: 012718-5515-01.dmp

    and there is also a 700MB memory.dmp that I can share if it is helpful?

    Grateful for any advice that anyone can share. Thanks in advance.
     
    KrisCoverdale, Jun 22, 2019
    #4
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New PC - BSOD when installing software or just using the PC

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