Windows 10: New PC build, SATA drives disappear on reboot...

Hopefully someone has seen this before....

Just built a new PC. Everything works great but when I reboot, two of the hard drives vanish. I have to shutdown and start for them to reappear. When they vanish, even bios doesn't see them. Drives are good, they're from my other PC, cables are good. Can't figure out if this is a motherboard hardware problem and I need to RMA it or if some setting is causing this... The two Vertex 3 SSD's are the ones vanishing....

Specs:
Motherboard: ASUS ROG Maximus IX Code
CPU: i7 7700k
RAM: G.Skill DDR4 4133 16GB (running at 3333 right now)
Drives: Boot: Samsung 960 pro 512gb m.2, Storage: Vertex 3 120gb x2 raid 0, WD Black 1TB x2 raid 0
GPU: EVGA Nvidia GTX 970
PSU: EVGA 1200 P2

Everything is watercooled with great temps.

:)

 

HDD Disappears and reappears....

I am running Windows 10 latest build on a Dell Optiplex 9020 machine. The PC is brand new and came with Win 8.1 which I upgraded to 10 some months ago. I've been having problems with my secondary SATA HDD from the beginning and have been searching and googling
this for quite some time. I am now quite certain it is an OS issue and not hardware related. Maybe I'll get a solution here

The facts:

1. Three Hard drives on my PC. The first is SSD and doesn't concern us. two more internal HDDs - each one 4TB from WD, connected via SATA.

2. From time to time one of them will simply disappear. Really disappear - in mid work, even from Device Manager and not just from Disk management. It's simply GONE. It happens when the PC comes back from sleep (but not all the time) and even in mid work
- even in the middle of copying a file to it!

3. I have crossed cables, SATA ports, and drives. It's not a drive issue cause first it was doing it to HDD #1 and now after I switched between them it's doing it to number 2 . It can't be the SATA ports because eventually it will do it no matter which
port (out of four!) the drive is connected to. they can't all be faulty. And it's not the cable cause, well, I switched it

4. Sometimes, but not always, after this happens and I reboot the drive is also gone from the BIOS. I have to do a complete shutdown, unplug it from SATA, boot up, shut down again, replug it, and then (almost always) I get it back. if not, rinse and repeat...

5. I have a theory this has something to do with PUIS of the HDDs, even though according to Microsoft this issue was addressed in much earlier releases of Win10. If it is PUIS related - it makes sense that even the BIOS will get confused because WIN sends
a PUIS command and the BIOS doesn't support it.

6. Another reason I believe this has something to do with Windows - today I was working as usual without the drive the went missing some hours before. I simply didn't have the energy for another reboot session. Out of nowhere Windows simply announced "new
volume!" (it was very proud of itself ) and I got the drive back. What The?

7. I would appreciate any help on this. It's driving me nuts.

 

DVD drive not appearing after Windows 10 latest upgrade

DVD drive no longer showing after latest windows 10 upgrade. In Device Manager there is an exclamation mark on the device, if I remove this and select find new hardware the exclamation mark disappears and the drive is usable. If I then reboot
the PC the drive disappear and the exclamation mark reappears.

 

Just to add some more info....

I moved the two vertex 3 drives to the same ports as the WD 1tb drives... The Vertex still vanished. So that tells me it's likely not a SATA port issue...

I then removed the Vertex drives and added two more WD 1b drives, they don't vanish, everything works just fine on reboots.

So I think it's some compatibility issue with the Vertex 3 drives and my Asus motherboard... Has anyone heard of this? Sure seems unlikely but I can't think of anything else it could be... I even changed power cables and plugged them into different plugs on the PSU... Only drives that do this are the Vertex. And they are just fine and work perfect until I do a restart....

Any ideas?

 

With out checking your mobo manual for myself......but I believe that your issue is with your SATA ports in the BIOS. Make sure that each port is enabled (turned on).

I found this out the hard way myself on my Gigabyte Z97 Gaming 7 mobo. Once I did that all was good.

 

Thanks, yeah, they're turned on... When I put the other pair of WD 1tb drives in their place everything worked fine...

Can't figure out why these are vanishing....

 

Nice build there, very nice *Smile

 

Are you sure? I literally had to turn my other 5 ports on (enabled them) in my BIOS.

 

I'm positive they are enabled. I have tested other drives in the same exact ports, in fact all of the ports. It sure seems like the board has a problem with Vertex 3 drives, and only on reboot, other than that they work fine.

Anyone else happen to have Vertex 3 drives on a Z270 board?

 

Hi,

I had he exact same problem with a Vertex 2 (SATA II) drive. Not sure if there's a relation though.

Cheers, *Wink