Windows 10: New PC crashing during newer games but not old games

Last week, I got a Cyberpower PC with a Ryzen 5800x and a GeForce 3070 normally I would build my own but it’s impossible to get parts right now. The motherboard is an ASRock B550AM Gaming, and the RAM is 16 GB DDR4 SRAM 3000 megahertz. I fired up the PC to play Warzone and it worked very well with great FPS and quality. However, after two days of use, I got my first crash after 2 hours of playing Warzone. I restarted my PC and kept playing for another hour and everything was fine. However, each day that went by, this type of crash became more and more frequent. Now, it is usually crashi

:)

 

Game crashing.

Hi Nini,

The error message that you received when you played the game means that the graphics card driver needs an update. To resolve your concern, we suggest that you update the graphics card driver by following the steps below:

• Select the Start button, type Device Manager, and select it from the list of results.
• Expand one of the categories to find the name of your display adapter, then right-click (or tap and hold) it, and select Update Driver. For graphics cards, expand the Display adapters category, right-click your graphics
  card and select Update Driver.
• Select Search automatically for updated driver software.
• If Windows doesn't find a new driver, you can try looking for one on the device manufacturer's website and follow their instructions.

If these steps don't work, try reinstalling the driver:

• Open the Device Manager.
• Right-click (or tap and hold) the name of the display adapter.
• Select Uninstall.
• Restart your PC and Windows will attempt to reinstall the driver.

You may also run the game in compatibility mode to make it work on your Windows 10 PC by following the steps below:

• Go to the game folder and right click on the setup file.
  
• Click on Properties and go to the Compatibility tab.
  
• Under the Compatibility mode, check Run this program in compatibility mode for: and select the operating system where the game is compatible.
  
• Let the drivers install and launch the game again

Keep us updated with the results after performing the suggested solutions above.  

If you think this was useful, do not hesitate to "mark it as an answer" to help those who are facing the same problem.

 

Game crashing all the time / PC freezes sometimes

Since about a month I have the problem that a game (Grand Theft Auto V) is crashing all the time. Sometimes the complete PC freezes too so that it displays the old image e.g. a few minutes ago (completely unresponsive, only restarting the PC helps). The time is not predictable, when it crashes. At one time it crashes after five minutes, another time it crashes after half an hour. But one thing is sure - it will crash.

I have contacted the Rockstar Support and they say they can't help me anymore. Things I did asked by the Rockstar Support:

• reinstalled the game and Social Club multiple times
  
• deleted game files in AppData/Local/Rockstar Games/GTA V and Documents\Rockstar Games\Social Club
  
• deleted C:\Program Files (x86)\Steam\steamapps\common\Grand Theft Auto V\GTAVLauncher.exe and restored via Steam option Verify integrity of game files
  
• DISM.exe /Online /Cleanup-image /Restorehealth and sfc /scannow multiple times
  
• uninstalled another app, which should be responsible for network timeouts/blocking
  
• switching to story mode/second character
  
• submitted the export of msinfo32 including crash reports to the support
  
• changed firewall settings
  

Things I tried myself:

• played in Safe Mode
  
• changed graphics settings
  
• removed OC
  
• updated to latest Nvidia driver (436.15)
  
• updated Windows 10
  
• checked the event log, but there is no entry
  
• executed memtest86 without problems
  
• made a stress test with FurMark without problems
  

I don't have expierenced similar problems in other games/apps.

System configuration:

• i5-6600K
  
• 16 GB RAM
  
• Nvidia GeForce GTX 780
  

Temperature is always OK.

Launcher.log from GTA V writes something like:

How can I find the cause of this error?

 

Wanting to run old games

Hi Jameson,

Welcome to Microsoft Community. Your interest in Windows 10 is much appreciated.

I would suggest you to refer the below link and check the compatibility of the game with Windows 10.

Explore Windows 10 OS, Computers, Apps, & More | Microsoft

You may also try installing the game in compatibility mode.
Follow these steps to install the game software in compatibility mode and check if that helps.

• • • • 
        Right-click on the game setup file and click on
        ‘properties’.
        
      • 
        Click on the ‘compatibility’ tab and check the box
        ‘Run this program in compatibility mode for’ and select Windows 8 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.
        

If the issue still persists, I would suggest you to get in touch with the game manufacturer if it’s specific to that particular game.

Keep us posted if you face any issues on windows in future. We will be glad to help you.