Windows 10: New PC crashing, no BSOD

Discus and support New PC crashing, no BSOD in Windows 10 BSOD Crashes and Debugging to solve the problem; I just finished building this PC, and it runs fine most of the time. However, seemingly at random the screen will freeze, followed by loss of video... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by AnhTuMai, Aug 12, 2020.

  1. AnhTuMai Win User

    New PC crashing, no BSOD


    I just finished building this PC, and it runs fine most of the time. However, seemingly at random the screen will freeze, followed by loss of video output. I then have to long-press the power button to restart. Any help with diagnosing this issue would be much appreciated! Below is pertinent information, and let me know if anything else is needed. So far, I've tried running the PC with and without various dongles, but I can't seem to pinpoint if any one of them is causing the crashes.

    Checking reliability history:
    Description
    A problem with your hardware caused Windows to stop working correctly.

    Problem signature
    Problem Event Name: LiveKernelEvent
    Code: 117
    Parameter 1: ffffa08f6f7a23e0
    Parameter 2: fffff8076c688950
    Parameter 3: 0
    Parameter 4: 0
    OS version: 10_0_19041
    Service Pack: 0_0
    Product: 768_1
    OS Version: 10.0.19041.2.0.0.768.101
    Locale ID: 1033

    Extra information about the problem
    Bucket ID: LKD_0x117_Tdr:9_IMAGE_nvlddmkm.sys_Unknown
    Server information: 60489b02-e28f-45f3-a32f-49375ce5ff46

    DMP files and MSINFO32:
    https://1drv.ms/u/s!AnHczqrrRXaggQz2fvxNQvE7PeZI?e=oLy3xi

    I don't have minidumps for every time the PC has crashed. I can upload the full dump file if necessary.

    :)
     
    AnhTuMai, Aug 12, 2020
    #1
  2. Thrackan Win User

    PC reboots (no BSOD) on CPU stress

    Hi fellow TPU members,

    not too long ago, the box my gf's PC was transported in gave way on the stairs. Yes, you got it right, that sent a PC tumbling down a flight of steps alright.

    Stuff broke. Also, stuff remained intact somehow.

    I bought her a new case, new CPU cooler and we removed the floppy drive, so far so good. But the PC started crashing for no apparent reason, without a BSOD.

    I tested:
    • Memtest86+, left overnight, 0 errors
    • Scanned the HDD for errors, nothing there
    • Left FurMark burning up the GFX card and drawing some power, no problems there
    • Ran Ubuntu from a Live CD doing nothing special, didn't crash
    • Ran OCCT, Linpack, Prime95, all 3 caused reboots within minutes
    • Oh, and I disabled "Restart on error" so I'm sure it's not a BSOD.
    Now, I can still try and test something CPU intensive on Ubuntu, but my guess is the CPU didn't survive.
    Before I do anything drastic like whippin' out the magic wallet and get her a new AMD quad, is there anything I didn't see?
    I'm guessing the motherboard could be borkered as well, but can I check that other than replacing the CPU with a working one?
    Any suggestions on which proggies I can use from an Ubuntu Live CD to stress the CPU?
     
    Thrackan, Aug 12, 2020
    #2
  3. peach1971 Win User
    all games crash!

    I suggest you run rthdribl > http://www.daionet.gr.jp/~masa/archives/rthdribl_1_2.zip
    Increase the window size step by step and watch your vga temps permanently.
    What happens?
    If it crashes, run at stock speeds as suggested before and retry.

    P.S.: When your system locks, does the display signal turn off after a time?
    Stuttering sound or no sound at all when freezing?
    What X1800XT model do you own exactly?
     
    peach1971, Aug 12, 2020
    #3
  4. New PC crashing, no BSOD

    BSOD help with new PC

    Hi,

    My new PC (Win 10) has a BSOD every few minutes with a DPC Watchdog violation.

    I've followed a number of the typical debug steps:

    • Updated drivers inc. chipset and graphics
    • In device manager checked IDE ATA/ATAPI controllers, the driver is storahci.sys and I've tried to updated using the Standard SATA AHCI Controller on my PC
    • No external devices are attached
    • removed AV
    • Disabled Sound drivers in device manager

    Still the problems are occurring frequently. I have a minidmp file here: 012718-5515-01.dmp

    and there is also a 700MB memory.dmp that I can share if it is helpful?

    Grateful for any advice that anyone can share. Thanks in advance.
     
    KrisCoverdale, Aug 12, 2020
    #4
Thema:

New PC crashing, no BSOD

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