Windows 10: New PC from QVC - just set up and password is not working

I just purchased Dell laptop from QVC, I went through the user set up on Wednesday night. I thought I had written my user account password down correctly and I did not. When I turned on the machine yesterday morning and tried to log in, its telling me my password is incorrect and I need to use a USB to reset? I was never prompted to create a usb password disk, and the dell box did not come with a regular disk with windows10. I tried to hit control alt del and I do not get any options like on my old windows 7 laptop. I also tried to reboot and hit F12 to reset the admin password in there, the user account is still locked. How can I reset my password? Or is it possible to reset the machine back to factory? The only thing I did after basic set up was install quickbooks, but nothing else has been done so I wont lose any information. Please help!

:)

 

Optiplex 390

Thank you bought a new dell pc off qvc

 

windows 10 unwanted password change

the company i work for has just introduced payslips via email using 365 and outlook. i was given an email address ending with the company name and had to provide my own password. i will also receive information emails about company stuff and have access
to yammer. i can access this in work but have set it up on our home pc. the problem is that shortly after when i started up the home pc i was prompted to change the login password for the pc which i didn't want to but had no choice. i want to revert back
to the password i know instead of something written on a piece of paper but "security policies on this pc are preventing me from changing this setting" . we had the pc set to prompt for a password on startup and when waking from sleep which it still does annoyingly
with this new password.

does anyone know how to get around this and and reset my password

 

F8 at Power On will access the Dell PC Restore, on many Dell's, and allow returning it to the original factory settings. However, I don't know if that will also restore any additional software that QVC provides with their PC's. If I remember correctly QVC has a special support help line. I would start with that first. If not, I would start with Dell support.

 

Factory restore would be just fine - they didnt load any additional software except for trial versions. I'll give this a shot and repost the results, thank yoU!