Windows 10: New Product Key needed - help !

i am not tech savvy so please be gentle! I bought a Lenovo laptop in January via a company on Amazon for personal use. It was faulty and the company exchanged it. It was a good spec for the money. I suspect that the company supplies in bulk to organisations and this was a surplus model.

All has been fine with it until last week when messages started appearing when I started the laptop up that the Windows License was about to expire and I needed a new activation (product ?) key. When I looked in Settings, it is running Windows 10 Professional not Home as I had expected (I have little idea what the difference is !). The company that I bought from will only refund the purchase price if I return it. I don't really want to do this as a) I would have to pay more money to get a similar spec and b) it is a lot of hassle setting up a new one.

I can see from Googling that you can buy new Licenses/Product Keys but I am very unsure what I need as this isn't a new installation of 10 and I don't want to waste my money buying something that won't work. What do I need to buy or should I just send the laptop back and get a refund ??

Many thanks

:)

 

Convert a Windows 8pro product key to a Windows 10pro produkt key

Hi Andre,

Thank you for contacting Microsoft community.

I suggest you to Uninstall the license using the following steps.

• Press Windows key + X
• Click Command Prompt (Admin)
• At the command prompt, type: slmgr.vbs -upk
• Press Enter, this will uninstall the product key from the computer.

Further on, install Windows 8.1 activate the copy with the product key on the new machine. Then again upgrade the same to Windows 10 using Window Update or Media Creation Tool.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

product key

Hi,

Thank you for posting your query in Microsoft Community.

Please follow the below steps to resolve this issue:

Steps:

• Press and hold Windows key + R.
• Type ‘slui 3’.
• Enter your old product key and try to change product key
• Use the new product and check if you are able to activate.

For more information please follow the link given below, this information is provided by Andre Da Costa.

http://answers.microsoft.com/en-us/insider/wiki/insider_wintp-insider_install/how-to-activate-and-resolve-common-product-key/33f31475-93b3-4d1c-812f-4b21fbd807a7

Please get back to us if you are still facing this problem.

Hope the information helps to fix the issue, if you have any further queries, feel free to post. We are here to assist you.

Regards,

Guru Kiran

 

Product key

Hi Megan,

A product key is used when activating a software.
To help us determine the appropriate troubleshooting steps that can resolve your concern, we'd like to ask the following questions:

• What product are you trying to activate?
• Are you looking for the product key to activate your Office application?
• Which version of Office are you trying to activate? To check this, you can perform the steps posted on this
  link.
• Are you looking for the product key to activate your Windows?

We look forward to your response.