Windows 10: New SSD recognized in BIOS but Windows doesn't boot in Acer Nitro 5

Hello all, my friend recently bought a new laptop with only one drive installed (a 256gb M.2) with Windows 10 preinstalled in it. The issue is, he bought a new 960gb SSD to have some actual storage, connected it to the laptop's SATA port, and while it was recognized in the BIOS, Windows tries to launch Automatic Repair, but fails to load it. We also tried disabling autorepair but it still doesn't boot. The drive itself is not empty but was formatted before using what he calls a "carry" (USB to SATA connector), with which Windows works perfectly. He is able to use the PC with the drive connected to the USB port, play games installed on it, etc.

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:)

 

Stop code:0xc000021a on Acer Nitro 5 laptop

Hi TN. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Moderator here to help you.

Go into BIOS/UEFI Setup to see if you can set the onboard chip to default. You can power on while pressing the Acer F1 or ESC key. Older models may use F2. This may be listed on the BIOS splash screen.

If you don't get a display for the BIOS even, then I'd reinstall the Nvidia card and properly disable it in BIOS setup before removing it this time.

More about managing Dual Graphics on Acer Nitro 5 laptop:

https://community.acer.com/en/discussion/561750...

https://community.acer.com/en/discussion/543584...

https://www.laptopmag.com/reviews/laptops/acer-...

https://community.acer.com/en/discussion/553471...

I hope this helps. Feel free to ask back any questions and keep me posted. I will keep working with you until it's resolved.

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KB4579311 not compatible with acer nitro 5?

KB4579311 and KB4578968 installed AUTOMATICALLY of course. And after three hours of troubleshoot/ uninstalling both of them, I deduced that KB4579311 locked up my taskbar, made most windows functions cease to work or open, and made my computer impossibly
slow. I have stopped updates for 7 days, but wish i could turn off automatic updates... listen up microsoft... please... Acer nitro 5, intel core i-5 8300h, bios 1.28 something went wrong, ssd crashed from system read/write I am assuming and i lost all user
installed applications...

 

Realtek Audio Console on Acer Nitro 5

Hello all. I recently noticed that my Acer Nitro 5 was no longer detecting any headset devices and I am unable to get any input via the mic (and have also borrowed other headsets from the original one I had, all of which have the single 3.5mm jack which
works with the Acer Nitro 5's single audio input). I am also only getting this when I pull up the Realtek Audio Console:



What steps should I take to resolve this issue?