Windows 10: new Synology router works on all but windows 10 laptop. error message "can't get the...

can't connect to my Synology router from my laptop. get error message "can't get network settings from router". new router works on all other devices. is there a windows 10 issue?

:)

 

Synology sign in

I have a new windows 10 HP laptop v1903. Clicking on this PC shows connected devices. My problem is that clicking on DS.213j opens the Synology hard drive without a password being needed. I usually open the Synology in my main PC by searching under
"Internet" where it can be opened but requires a password. On my laptop the Synology is not listed under "Internet" only HP Laptop is listed.

 

Synology Announces the RT1900ac Router

Synology Inc. today announced the Synology Router RT1900ac, a high-speed wireless router featuring robust connectivity for homes and offices, advanced networking tools, rich add-on software packages, as well as a user-friendly software experience.

Synology Router RT1900ac is powered by Synology Router Manager (SRM) operating system, which boasts professional-level networking tools at a consumer-friendly price point. Application Layer QoS (Quality of Service) makes it possible to monitor and control bandwidth consumption according to not only devices, but also individual applications. Equipped with a vast database of inappropriate websites, the DNS based Web-filter and Parental Control let business owners or parents block thousands of sites and create network access schedules for connected devices with a few simple clicks.











With a rich selection of add-on software packages available on Synology's Package Center, users can download packages and transform Synology Router RT1900ac into a VPN server, RADIUS authentication server, DNS server, 24/7 download hub, and Media Server for their homes or offices.

The desktop-like interface provides a fluid and intuitive way for users to manage network and wireless settings. Plus, the beautifully designed DS router app for Android and iOS devices makes it possible to monitor and change settings on Synology Router RT1900ac from anywhere.

"Router is a critical element for any modern network, and yet it remains often complicated to use. By leveraging our expertise in network-attached storage and maximizing user experience, Synology aims at providing a pleasant, efficient and advanced solution to enthusiastic and professional users," said Derren Lu, CEO of Synology Inc.

In addition to the standard four Gigabit Ethernet LAN ports, Synology Router RT1900ac is equipped with three adjustable long-range antennas and the latest 802.11ac wireless technology, allowing for combined transfer speeds up to 1900 Mbps. Synology Router RT1900ac also comes with a dual-core 1.0 GHz processor for smooth performance, even when multiple clients are connected. USB 3.0 port and SD (SDXC) slot can be used to attach external storage devices, allowing users to connect and share digital content with others, transforming Synology Router RT1900ac into a NAS. Support for 3G/4G USB modems lets users in regions with less available wired network infrastructure create a fully-featured wireless hotspot.

Availability
Synology Router RT1900ac is available now in select countries and coming soon to more.

For more information, visit the product page.

 

Cannot connect to my new router

Just got a new router at home.

Have two laptops.

The Windows 7 laptop connects wirelessly to the new router. So, the router is good.

The Windows 10 laptop connects wirelessly to the old router at work. So the windows 10 laptop is good.

But ... the windows 10 laptop cannot see my new router at home.

What should I try next?

Thanks,



if it helps -- the windows 10 laptop CAN connect to the router with an ethernet cable. So my problem is wireless.

and, the windows 10 laptop DOES list the routers it knows about. but it doesn't know about my new router. Maybe I have to tell it about it somehow?