Windows 10: New system shutting down with 70368744177664,2

I have built a new gaming pc and have been getting random shutdowns, from google it looks to be related to my gpu. The specs are:ASUS ROG Strix B650-A Gaming WiFi AMD Ryzen AM5 ATX motherboardAMD RyzenTM 7 7700X TeamGroup Vulcan 32GB 2X16GB DDR5 PC5-44800C36 5600MHz Corsair RM1000X V2 RMx Series 1000 Watt modular psuI have tried: replacing the memory ran windows memory tests it passed with no issuesremoving and reinserting the GPU Updating the bios updated all drivers Ran CHKDSK and SFC Ran stress tests using OCCT on the processor, psu, gpu and ram. all passed perfectly fine with no issue

:)

 

(70368744177664),(2)

Hi, my PC restarts by it self with out any warning, Sometimes it is more than once a day and other times it could take up to two weeks before restarting by it self.

In the event viewer I found the following code:

(70368744177664),(2).

I tired to Google it, but none of the search results offered a real solution.

This is not a gaming PC, it is used for regular home office applications and internet browsing.

Any suggestions please?

 

System not shutting down Windows 10

Hi,

Thank you for posting your query in Microsoft Community.

As per the description, I understand that when you select the option to Shutdown, only the display is going Off and the system is not shutting down. I suggest you to follow the steps provided below and check if it helps.

• Right click on Start and select Control Panel.
• Change View by to Large icons and click on
  Power Options.
• In the left pane, click on Choose what the power button does.
• In the right pane, under power button settings select
  Shut down from the drop down list.
• Click on Save Changes and close the window.

Hope this helps. Keep us posted on the status for further assistance.

 

Windows 10 1709 System Restore problems...

That seems to be an attempt at Option 2 in the tutorial, which requires you to
a. Boot to a command prompt (Did you?)
b. You then seem to be mixing steps 3,4 and 5, thus your command is incorrect.

I suggest Option 1 is easier.

If you still have problems, please repost listing each specific step and saying which option from the tutorial you are using. Thanks.