Windows 10: New Windows 11 pc locked on sign in screen

Hi there. I recently setup my kids new pc, seemed no issues there. a few weeks later I turned it on and from login screen, using email etc, it prompted to add a pin. It then said "something went wrong" and to retry or skip. As retry wouldn't work, I chose to skip, this kicked me back out to the microsoft sign in prompt. After several tries and trying to start in safe mode advise found on the forums, this now seems locked on sign in screen, almost as if it is stuck in safe mode. It also doesn't allow me to even click on the sign in name to attempt a login. Any help very much appreciated. Than

:)

 

different lock screen and sign in screen?

Step 2b is labeled as Change the Login Screen Image, but the steps show you how to change the Lock Screen image. Step 2a is irrelevant. It only tells you how to change the desktop background.

What I want to do:
Set Spotlight as the LOCK Screen Image(s) - Done
Set the Win 10 Hero Image as the SIGN IN Screen Image - This is the one that shows after you click on the lock screen and you are able to type your password. If I uncheck "Show Lock Screen Image on Sign In Screen", it shows a solid blue background behind my Password box and user image. This is what I want to change to the Hero Image....

 

Windows Spotlight - Lock Screen image will not show on Sign-In Screen

Hi Bastet and Paul Black,

Thanks for such a quick response! I had tried the steps involved in Brink's tutorial already (both manually and running the .bat file, just in case), but I've given them one more try just to see if it worked - no luck, I'm afraid! While Spotlight itself works on the Lock screen, as soon as I press a key to move to the Sign-In screen to enter my PIN, it changes back to a plain flat-colour background - and that's even with "Show lock screen background picture on the sign-in screen" enabled under Personalization.

If I set this to 'disabled', the Spotlight image shows on the Lock screen but not the Sign-In screen.
If I set it to enabled, both Lock and Sign-In show as a plain flat-colour background.


Hi Dalchina,

Thanks for this suggestion as well - I've tried this too (both enabling and disabling the registry key). It seems to get me one step closer. If I create and set 'DisableLogonBackgroundImage' to '1' under Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\System, then the outcome of "Show lock screen background picture on the sign-in screen" under Personalization seems to have a different effect. Regardless of whether "Show lock screen background picture on the sign-in screen", the Spotlight image shows on the Lock screen. However, it still doesn't show on the Sign-In page. That's still just a solid colour.

Do I want DisableLogonBackgroundImage to be 0 or 1? I guessed 1 as I figured that was a 'disable' key - kind of like a double negative

And with HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SystemProtectedUserData\<your account's SID key>\AnyoneRead\LockScreen, there's the HideLogonBackgroundImage key - which I guess should be set to 0?

I feel like it's just got to be one darn registry key somewhere to fix this, but I've got no idea where to look!

Apologies - I know this is all very trivial but it's irritated me enough that it's getting personal now *Wink

 

Sign-In screen doesn't match Lock screen.

There is one account on my PC that will not show the lock screen image on the sign-in screen.

I have tried the following:

1. Turning on/off the "Show lock screen background picture on the sign-in screen".
   • With the setting off the sign-in screen has a gray background for that user.
   • With the setting on the sign-in screen shows the Windows Spotlight image, but the lock screen is NOT set to Windows spotlight.
2. I checked the registry setting to disable lock / sign-in screen customization.
3. I cleared the Windows spotlight data and settings.
4. I tried different images, file types, and file locations.
5. I tried setting it to Slideshow instead of Picture & changing the folder used for the slideshow.
6. Obligatory reboot.
7. Theme settings are not being synced, as these are local accounts.
8. There is no group policy enforcing the sign-in screen image or preventing customization.

The image is correct when I lock the PC, but not on initial startup or when switching users. The sign-in images work correctly for the other 3 accounts on this PC. The account that doesn't work is the original admin account from setting up the PC, the
other accounts are all standard user accounts.

What else can I try?