Windows 10: new windows update causing usb camera issues

hey all any help would be greatly appreciated.


I updated with the new windows update 1909 for x64 based and now the comp will not recognize my camera. GENESYS LOGIC USB 2.0 UVC PA CAMERA. I tried everything from updating drivers, uninstalling, searching for new software, shutting of camera to install, keeping camera on to install.

it says that its installed but shut right off after plugging it in. DOES NOT show up in device manager. image device DOES NOT show up in device manager. It also doesn't show up in DEVICES AND PRINTERS.

I also uninstalled the updates with no luck.

someone has to know how to fix this

thanks


OS Name Microsoft Windows 10 Pro
Version 10.0.18363 Build 18363
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name
System Manufacturer Dell Inc.
System Model Latitude E6510
System Type x64-based PC
System SKU
Processor IntelR CoreTM i5 CPU M 520 @ 2.40GHz, 2400 Mhz, 2 Cores, 4 Logical Processors
BIOS Version/Date Dell Inc. A03, 5/28/2010
SMBIOS Version 2.6
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer Dell Inc.
BaseBoard Product
BaseBoard Version A00
Platform Role Mobile
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.18362.387"
User Name
Time Zone Eastern Daylight Time
Installed Physical Memory RAM 8.00 GB
Total Physical Memory 7.80 GB
Available Physical Memory 4.68 GB
Total Virtual Memory 9.05 GB
Available Virtual Memory 6.13 GB
Page File Space 1.25 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/devices detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
updates

:)

 

Windows 10 update issue - camera

Hi,

Thank you for posting your query on Microsoft Community.

I would require more information to help you better.

What is the make and model of the camera?

I would suggest you to make sure the camera is installed properly and listed under Device Manager.

Follow these steps:

• Press “Windows key + X” from keyboard.
• Select “Device Manager” option from the list.
• Check if the Camera is listed in the devices list.

If it is not listed then the Camera driver is not installed. I would suggest you to run “Hardware and Devices” troubleshooter to diagnose and fix the issue.

If the camera is listed in the device manager, then perform the following troubleshooting methods:

Method 1:

You may try running the Hardware and Device troubleshooter and check if it helps.

a. Press Windows Key +R, type Control Panel.

b. Type troubleshooting in the search bar, click on troubleshooting.

c. Click on Hardware and Sound, click on Hardware and Devices.

d. Follow the steps from the wizard to run the troubleshooter.

Method 2:

If that doesn’t work, then I would suggest you to perform troubleshooting steps from the link “What
to do if you have problems with an app” to diagnose and fix if the issue is with Camera app.

Method 3:

If this doesn’t fix the issue, I would suggest you to uninstall the camera from Device Manager then reinstall it and then check if this fixes the issue.

Follow these steps:

• Press “Windows key + X” from the keyboard.
• Select “Device Manager” option.
• Search for Camera, then right click and select “Uninstall”.
• Then restart the computer.
• Download the latest driver from the Manufacturer’s website and install it.

Please do let us know if you need any further assistance related to Windows, we will be glad to assist you.

 

Camera issue

Hello,

This issue might be caused by corrupted system files. For us to know more, please answer the following:

• Were there any recent changes made prior to the issue?
• Are you getting any error messages or pop-up message while using your camera?

Meanwhile, we suggest updating your generic drivers. To do that, follow the steps provided on this
article.

Get back to us and give us an update.

 

Issue with camera and USB ports after 1809 update

Hi dadXZ,

Thank you for posting your concern on Microsoft Answer Community.

This issue may occur due to corrupt camera driver or settings. To get clarity of this issue and assist you with appropriate troubleshooting steps, kindly reply with the answers to the questions below.

1. May I know the make and model of your system?
   
2. Are you receiving any error message, when you are launching camera?
   
3. Have you checked for any pending updates for your computer?
   

Method 1: Check with Safe mode.

To diagnose whether this issue occurs in “Safe Mode”, let’s reboot the computer in safe mode and check if the issue appears there as well. I recommend you to follow this article

Start your PC in safe mode in Windows 10.

Method 2: Check for any Windows 10 pending updates.

I would suggest you to check if you have installed all the updates on the computer.

Open the Settings page > Go to
Update and Security> Click on Check for Updates. Once the updates are installed, restart the pc and check for the issue.

I also suggest you to refer this article
Camera does not work in Windows 10,and check if that helps.

Method 3: Uninstall the USB drivers from Device Manager.

I suggest you to uninstall the USB device from Device Manager, uninstall the device drivers from program list and then download the latest drivers from the manufacturer's website.

1. Open Device Manger by clicking on Windows key + X and selecting Device manager from the list.
   
2. Expand the USB section.
   
3. Find the USB device.
   
4. Right click USB and select Uninstall.
   
5. Select the check box delete the driver software for this device.
   
6. Reboot the computer after uninstall process has finished.
   

For more information, you can refer the Microsoft article on

How to: Install and Update Hardware Drivers in Windows 10, from
Andre Da Costa Created on January 20, 2016, and check if that helps.

We await your response.

Regards,