Windows 10: Newest update messes up audio drivers.

This is the third time I'm installing the newest update, twice out of will and now because they are forcing me to. Every time I switch to this version the sound in my Sennheiser 4.40 BT headset is stuttery/laggy. I have tried reinstalling the drivers and even buying a new Bluetooth dongle. Nothing worked. I'm out of ideas and I have work to do. Please help.

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:)

 

My Windows Audio is a Mess

Hi there Punchcard, I will be your Independent Advisor for today, I hope we can both resolve your problem.

What I would suggest for now is to completely remove the Audio drivers listed in the Device Manager. Please make sure you remove all listed under Sound and audio devices.

Here is how to do it.

Here the steps to completely remove a Device off your computer.

Step 1. Use shortcut keys Win + X on Windows 10.

Step 2. Select Device Manager.

Step 3. Expand the entry Sound and Audio. Right-click the problematic device and select Uninstall device.

Step 4. You may need to check the option Delete the driver software for this device, and then click the Uninstall button.

Step 5. Reboot the computer.

And then please see if there are any improvements.

 

Windows 10 update messed up audio

Hello,

Thank you for writing to Microsoft Community Forums.

To have better clarity on the issue and guide you accordingly, respond to the questions listed below:

1. What is the make and model of the computer?
2. Which update was installed? Can you help us with the update details?

I suggest you to try the troubleshooting steps listed in the articles below:

• Fix sound problems in Windows 10
• Windows 10 - Audio Troubleshooting Tips
  

Additional Information: If the issue persists, update the audio drivers from manufacturer's website.

Mala S

Microsoft Community - Moderator

 

Dolby Audio driver

Hi Joseph,

Thank you for posting in Microsoft Community and being a part of Windows 10.

Do let us know the following to assist you better with this issue:

• What is the complete error message of this issue?
• When are you facing this issue with the drivers?
• Have you installed all the latest drivers from the manufacturer's website for current operating system?

I suggest you to uninstall the existing Audio drivers, download the latest drivers for your device and check if it helps.

Step 1: Uninstall the Audio driver.

Steps:

• Press Windows + X keys from the keyboard, click on Device Manager.
• Expand Audio inputs and outputs, right click on the driver and click on
  Uninstall.

Step 2: I suggest you to manually install the latest audio drivers and check.

Download the latest drivers from: Lenovo Support for g500

Select the driver and operating system to download.

Refer to the article by Andre Da Costa to install the latest driver:

How to: Install and Update drivers in Windows 10

Hope it helps. Get back to us with the required information and updated status of this issue for further assistance.