Windows 10: No access to downloaded games

I started family sharing to my kids could learn to manage their time better on the computer. When they log in to their account they no longer have access to the games that are downloaded on the computer. We have minecraft not through microsoft and other games that we downloaded but they can't access them. Anyone know how to help with this?

:)

 

Where are my downloaded Games?

Hi Brandon,

Games downloaded from the Microsoft Store website or through the Windows Store app are added in the Xbox app's Game list. To access this, kindly perform the following steps:

• Select the Start button, then select Xbox.
• Sign in using the Microsoft account you've used to download the game.
  
• Select My games. Games you have on that device will appear there.

If you can't see the game, it may be because the game was not automatically added on your Game list. To add it, proceed with the steps below:

• Select the Start button, then select Xbox.
• Sign in using the Microsoft account you've used to download the game.
• Select My games.
• Select Add a game from your PC.
• You'll see a scrollable list of all Win32 games and programs that have
  Start menu shortcuts. From the list, find Solitaire HD and add it to your
  My games menu so you can quickly browse for and launch the game.
• Once you've selected your choices, select Add selected games at the bottom of the pop-up window.
  

Don't forget to notify us with the results. We'd be glad to further assist you.

 

System restarts while accessing games from Steam on Windows 10

Hi Alex,

Thank you for posting in Microsoft Community and being part of Windows 10.

I understand your concern about accessing the games using Steam on Windows 10. We will help you with this issue.

Do let us know the following to assist you better with this issue:

• What is the make and model of your device?
• Have you installed all the pending updates and driver updates on your device?
• Have you checked with the game compatibility and system requirements to access the games?

Try few of the below troubleshooting steps and check if it helps.

I suggest to check with the system requirements to play the game.

Step 1: As you have already installed Steam in compatibility on Windows 10, I suggest to install the games in compatibility mode and check if it helps.

Follow the steps to install in Compatibility mode:

• Download the updated gaming software from the manufacturer's website.
• Right click the gaming software
  installation file and select Properties then tap or click the
  Compatibility tab.
• Place a check in the Run this program in compatibility mode for: box.
  
• Tap the drop down box and select a previous operating system, then tap or click
  OK.
• Try installing the game and check.

Step 2: Update Graphics Driver.

Download the latest drivers from manufacturer's website, try to install them manually and check if it helps.

• Press Windows key + X key when you are at desktop.
• Select Device Manager.
• Expand Display Adapter.
• Right click on the Display Adapter and click on
  Update driver software.
• Click on Browse my computer for driver software and click on
  Let me pick from a list of device drivers on my computer.
• Follow on-screen instructions.

Hope it helps. Reply to the post with an updated status of this issue for further assistance.

 

Downloading games

Hi,



Install game in Compatibility mode

I would suggest you to install the game I compatibility mode and check: Follow these steps:

• 
  Download the driver from the manufacturer’s website.
  
• 
  Right-click on the driver setup file and click on
  ‘properties’.
  
• 
  Click on the ‘compatibility’ tab and check the box
  ‘Run this program in compatibility mode for’ and select Windows 10 from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists
  

Hope it helps. Do contact us for further queries. We will be happy to assist.



Thank you.