Windows 10: No Audio Coming From The Device and YouTube Videos Not Loading When Connecting Razer Kraken...

I am experiencing an issue with my Razer Kraken Kitty RGB USB Gaming Headset: THX 7.1 on my Windows 11 PC. It was working correctly until I updated the driverSynapse 2, I have then uninstalled, reinstalled itswap toSynapse 3 and updated windows 11 to the latest Versionas of 8/6/24. When I connect the headset via the USB port, YouTube videos Does not load. Additionally, there is no audio output from the device whatsoever.Device: Razer Kraken Kitty RGB USB Gaming Headset: THX 7.1 Item model number: RZ04-02980100-R3M1Bought from Amazon 2 years agoOperating System: Windows 11, Version 23H2

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Razer Kraken Kitty is not being detected as an audio device

Hello, JanneRaquel

Welcome to Microsoft Community.

I’m sorry to hear that you’re having trouble with your Razer Kraken Kitty headset. Here are some solutions you can try:

• Restart your computer.
  

• Check if “Speakers (7.1 Surround Sound)” is selected as the default output device in the Windows Sound settings. Launch the 7.1 Surround Sound software and select the output device where you would like to apply 7.1 Surround Sound on.
  

• Ensure the audio jack is properly plugged in. Check for dirt or debris in audio ports and on the audio jack. Try the headset on different computers to check if your USB ports or drivers are the issue.
  

Learn more troubleshooting steps below:

How to troubleshoot and resolve a headset or headphone with no sound, poor or no audio, or uneven audio balance (razer.com)

Razer Kraken Kitty Edition | RZ04-02980 Support & FAQs

Fix sound or audio problems in Windows - Microsoft Support

If your device is still not detected, you can use the Device Detection Troubleshoot Tool to help resolve the issue: How to use the Device Detection Troubleshoot Tool (razer.com)

Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.

Let me know if you have any other concerns.

Best regards

Yuhao Li

Microsoft Community Technical Support

 

Razer Kraken mic not working

Hello.

My mic is not working. The built in mic (Asus notebook) is working fine, but when I plug in the headset mic (Razer Kraken Pro), it's picking up just a little noise, even when it's turned all the way up. I have installed Razer Surround, the playback is working
(through speakers also through the headset).

I have the latest Realtek Audio driver (6.0.1.7571) and also Windows 10 up-to-date. I found out, that when I roll back the Realtek device in Device Manager, the mic on the Razer Kraken is working. But since the Windows 10 updates automatically, Realtek drivers
get updated and the mic is not working again.

Is there any solution for this issue? I tried to find help on the forums, but for most of the time rolling back the device was the solution, but here the Windows's automatic update system is a problem.

Best regards,

David

 

Can't get Youtube to show videos in Chrome

Load this checklist video in Edge: (I'm assuming you did at least a few of these steps, since you stated you tried other suggestions earlier) Go through the list of suggestions here to try to repair YouTube for Chrome...