Windows 10: No Audio Driver Detected and No Sound, Video, and Game Controller tab in device manager.

I just got this laptop recently, it's Windows 11 and right now it's saying that my laptop has detected no audio output and input drivers. Tried to fix it in the device manager but the supposedly sound, video, and game controller is non-existent. It doesn't show any tab regarding audio. I tried the legacy hardware install but it errors too. I attached the screenshot below. What else can I do to download the audio driver and get my sounds back? Basically, I tried every step provided in the Microsoft support list to fix it but nothing changed.

:)

 

no audio device output installed AND no sound, video, and game controllers tab in my device manager anymore

It happened recently within a month or so. The sound used to work. I tried to install drivers but I don't even have the sound tab anymore. The troubleshooter doesn't do anything it says can't detect the problem.

no audio device output installed AND no sound, video, and game controllers tab in my device manager anymore

windows 10

 

no audio device output installed AND no sound, video, and game controllers tab in my device manager anymore

1. Run Audio / Hardware & Devices Troubleshooter

Windows Key+I > Update & security > Troubleshoot >

A. Playing Audio > Run the troubleshooter

B. Hardware & Devices > Run the troubleshooter

2. Take actions related to Audio Driver

Windows Key+X > Device Manager > Sound, Video & game controllers > Right Click on the entry below (if more than one, then you will have to repeat the steps for all) > Properties > Driver Tab >

A. Roll Back - If Roll back driver is enabled, roll it back

B. Uninstall - Uninstall Device and restart to reinstall it automatically

C. Download and reinstall the driver from computer manufacturer's website - If you face issue, let me know your computer make and model?

 

Sound, Video and Game controllers tab disappeared and does not come back in Device Manager

I started the day using my msi laptop perfectly, no problems with audio, then it said it needed to restart to update something, I agreed and it restarted.

There was the "working on updates" screen, 100%, it restarted again, another "working on updates" screen, this time it took a few minutes.

But this time the audio didnt work. I looked on the desktop tab and there was the red cross over the audio controller. I clicked it, ran the troubleshooter, it only said I needed to restart the computer to fix it. I did so. Another "working on updates" screen
on 100%.

So the laptop turned on, no audio still, the problem continued.

I opened the device manager and could not find any audio devices. The "Sound, Video and Game Controllers" tab was gone. I tried installing the legacy "sound, video and game controllers" tab, but as soon as it installs it, it disappears again.

I have no idea what happened, it was working perfectly before I restarted this morning.

What could I do? What could it be?