Windows 10: No Audio & No Mic - Driver Issue

I have spend multiple hours on this issue and can't resolve it. Here is what's known:- Latest Realtek driver available from the PC manufacturer installed 6.0.1.8639 - https://rog.asus.com/desktops/mid-tower/rog-strix-gl10cs-series/helpdesk_download . Allows me to access the Realtek Audio Console app normally without errors or issue, but there is no sound or mic works and I have played with the settings from the console and reset everything to factory as well, and nothing.- I tried the Microsoft driver for the Realtek card by going to Update Driver under Device Manager, Browse my computer

:)

 

Mic issue with Realtek

Hi,

I would suggest you to first check if the MIC is set as the default device. Right click on the volume bar in the notification area and then click on 'recording' devices. In the recording tab, right click in the MIC and click 'Set as Default' and then check. If
the issue still persists, I would suggest run the Audio troubleshooter and check. Press Windows key +X and then click on 'Control panel'. Click on 'Troubleshooting' and then click on the 'Audio troubleshooter' Try these steps and let us know the results.

 

Issues with Mic? a MB issue? OS issue?

shed some light here. i plugged my Mic. to front panel and the volume is louder but the issue with the Detection at first is still happening. i have to hit the *Detect Audio Devices button in order to get a better connection or whatever. i'll try what you suggested.

 

Dolby Audio driver

Hi Joseph,

Thank you for posting in Microsoft Community and being a part of Windows 10.

Do let us know the following to assist you better with this issue:

• What is the complete error message of this issue?
• When are you facing this issue with the drivers?
• Have you installed all the latest drivers from the manufacturer's website for current operating system?

I suggest you to uninstall the existing Audio drivers, download the latest drivers for your device and check if it helps.

Step 1: Uninstall the Audio driver.

Steps:

• Press Windows + X keys from the keyboard, click on Device Manager.
• Expand Audio inputs and outputs, right click on the driver and click on
  Uninstall.

Step 2: I suggest you to manually install the latest audio drivers and check.

Download the latest drivers from: Lenovo Support for g500

Select the driver and operating system to download.

Refer to the article by Andre Da Costa to install the latest driver:

How to: Install and Update drivers in Windows 10

Hope it helps. Get back to us with the required information and updated status of this issue for further assistance.