Windows 10: No Audio on HP Spectre

https://preview.redd.it/wt0ib9w6u2l...bp&s=88186ac9a430148badc89786fa5c768d479c20af



When turning on I noticed a red cross against the volume icon in the taskbar. When running the troubleshooter, I get two errors (as pictured). I've tried updating and uninstalling the sound devices through device manager and also completed a full system reset but still have the errors. Any ideas on how to fix? TIA

submitted by /u/pandadeluxe
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:)

 

HP x360 Spectre Windows Hello No Longer Working

Thanks for the suggestion. For reference (for people coming after me trying to find a solution), the steps Lee is suggesting are as follows:

• Device Security > Security Processor Details > Security Processor Troubleshooting > Clear TPM

Appreciate the help, Lee, but resetting the TPM using the process above didn't work. All it did was make me reset my PIN and sign in again via my Microsoft account. As I mentioned in my initial post, I have an HP Spectre
x360 Convertible 13-ae0xx, so I've been using the drivers found here:

https://support.hp.com/us-en/drivers/selfservice/hp-spectre-13-ae000-x360-convertible-pc/16779579

Also as I mentioned, the latest drivers are installed - that's always my first go-to solution (other than turning it off and on again! ).

Any other suggestions?

 

On the HP Spectre 360X are headphones always needed to hear the audio?

On the HP Spectre 360X are headphones always needed to hear the audio?

 

HP Spectre Model x360 13-ae13dx laptop

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the concern as you are unable to find the Webcam and microphone driver in Device Manager. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Version and Build of Windows 10 installed on the PC? (Type
  winver in Windows search/Run command)
  
• What happens when you open the Camera app?
  
• Are you not able to see the webcam driver under Imaging devices?
  
• Are you aware of any changes on the PC prior to this issue?

As per the Product Specifications, Webcam is available in this model:
HP Spectre x360 - 13-ae013dx Product Specifications



If you are getting the following error "We can't find your camera" Error Displays in Camera App", when opening the camera app, then follow the suggestions from this article:

HP PCs - "We can't find your camera" Error Displays in Camera App (Windows 10). If you are not getting the above message then follow the suggestion from this article:

HP PCs - Webcam Troubleshooting (Windows 10, 8)



Regarding the Microphone issue, we would suggest you to run the
Audio Troubleshooter listed under Troubleshooting from the

HP website once your PC gets detected.



Let us know the results. If the issue persists, we will certainly assist you further.



Aditya Roy

Microsoft Community – Moderator