Windows 10: No audio output device is installed - trouble shooting not fixing the issue

Hello,


I purchased this PC a few months ago, and suddenly at one point the audio is completely absent. It reads "no audio output device is installed". At first, this would happen sporadically: sometimes the PC would boot up with audio, sometimes not. But recently, its consistently been without audio for a while and I cannot seem to find any way of fixing the issue.


Using Windows 10 on a Dell Inspiron 15 5567. I also have Ubuntu 16.04 installed on a different partition, but it seems audio is not available on either operating system (this was also sporadic in the past as well, sometimes it would be on one OS, sometimes both).


I meticulously went through the automated help desk and crossed off every single possible solution:

-Run the audio troubleshooter: It detects the issue, and recommends restarting the PC. Upon restart, the issue is unresolved, and the troubleshooter reports it cannot find any other solution.


-Check cable, speaker, volume and headphones: This is just the PC internal speakers. I am not using any USB or external headphones or speakers. I cannot adjust the volume as the start menu icon merely says "no audio output device is installed". If I try to click on the audio in the start menu, it runs the audio troubleshooter.


-Check device manager: Device manager does not list any audio drivers at all. If I try to install drivers automatically, it says there aren't any to install. If I install the audio driver manually, it succeeds but says "driver cannot run (code 10)". If I then try to update this driver, my PC crashes (giving a blue screen with a QR code). After the PC rebooted, there was no longer any audio driver.


-Reinstall driver: I downloaded the driver directly from Dell's support website. Ran the executable. It said the installer finished correctly, then restarted my PC. The issue was not resolved and device manager still listed no audio drivers.


-Set default device: The playback tab under Sound settings says "no audio devices are installed". All other options on this tab are greyed out.

So what do I do now? I would really really really like audio back on my PC.

If you need any screenshots or bug reports I can provide.


Nathan

:)

 

No Audio Output Device is Installed

Hi,

You will need to select Windows 8 from the drop down list while installing the driver in compatibility mode.

I would suggest you to try setting the speaker as default audio output by following the steps below and check if it helps.

1. Right click on the sound icon on the right bottom corner of the taskbar.

2. Select "playback devices".

3. If "speaker" is not set as the default device, highlight it and click "set as default".

5. Save the changes.

Let us know the result.

 

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did nothing. I've tried multiple online tips and it didn't work. Ive tried updating the device, uninstalling it but nothing works. It's a Lenovo ideapad with Windows 10 if that helps. Please any ideas?

 

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I updated and it says no audio output installed in audio devices it says intel (R) display audio. but the volume speaker has an x next to it. I sacn devices and says the drivers are installed, I scan for trouble shooting and it doesn't fix.