Windows 10: No Audio

Hi,


I need help on my laptop's audio. I have a Lenovo Legion 5 15IMH05 Type82AU.

I have had this problem since Monday 10th of August, though I don't really know when it started. I wouldn't even have noticed it if I didn't try to play music thru the built-in speakers. Reason for this is, I'm always on my bluetooth headset for a few days. Anyway, the speaker icon is there, and can be toggled mute, lower or raise the volume, but no sound is coming out of the unit. See below for reference.





Also, the mic is not working. Tried also connecting wired earphones to the audio jack. Still not working.




I tried to uninstall the Realtek Audio from the Device Manager under "Sounds, video and game controllers". No luck.

I found this one out in the Events tab.





I am not sure what to make out of "Device not migrated". My logical guess is that it's a bad driver? Correct me if I'm wrong.


I tried to reinstall audio drivers from Lenovo support page for my laptop model twy501af0and.exe, still a no.

I also tried to configure the speakers in the Control Panel, but it only give me an error message see below image.




Next, I tried to Stop, Start, and Restart Windows Audio in services.msc. It didn't work.

I found this under it's Dependencies. I don't know if it has any bearing to my problem. Just putting everything out there to lessen the back and forth of questions.





To summarize,


What doesn't work:

- It has no audio thru it's built-in speakers

- The mic is also not working

- I have tried hooking up a headset thru the audio jack, and it wasn't also working


What works:

- Bluetooth headset

- A headset connected via PS4 controller that is connected to a USB port


What I've already done:

- Uninstall the Realtek Audio in Device Manager under "Sound, video and game controllers" and restarted the laptop. Didn't work.

- Installed the audio drivers from the Lenovo support page. Didn't work.

- Tried system restore only restore point is from the night of 10th of August, from when I realized the audio was not working. Didn't work.

- Stop, Start, and Restarted Windows Audio in services.msc. Didn't work.


I am on the latest BIOS efcn38ww, latest Intel updates, latest NVIDIA drivers for GTX 1650 451.67, and latest Windows updates see below for reference on Windows driver updates as of 11th August 2020. By the way, I am on Windows 10 2004 and have no way to rollback as the system updated 30th of July.





I literally don't know what to do anymore. I hope someone can help me.

:)

 

Can not record audio.

Hi,

We suggest that you run troubleshooting for Audio Recording by following these steps:

• Type troubleshooting on the search box.
• Click View all.
• Select Recording Audio.
• Follow the steps to troubleshoot Recording Audio.

Let us know if you need further help.

 

Audio Problems

Hi there SimonWildZX, I will be your Independent Advisor for today, I hope we can both resolve your problem.

May I suggest to completely uninstall all Audio drivers listed in the Device manager including the headset. Please make sure to completely remove.

Here is how to do it.

Here the steps to completely remove a Device off your computer.

Step 1. Use shortcut keys Win + X on Windows 10.

Step 2. Select Device Manager.

Step 3. Expand the entry Sound and Audio devices. Right-click the problematic device and select Uninstall device.

Step 4. You may need to check the option Delete the driver software for this device, and then click the Uninstall button.

Step 5. Reboot the computer.

Repeat the steps in all the Audio devices listed.

Then reboot. then test the headset again.

 

Audio not working

Hi Mirdula,

Before we proceed, I would like you to provide the information stated below:

• Did you make any changes to the PC prior to this issue?
• What troubleshooting steps have you performed to fix the issue?

For now, I suggest that you refer to the article, Windows 10 – Audio Troubleshooting Tips
and check if the steps provided helps rectify the issue.

Hope this helps

Regards