Windows 10: No BSOD Just a black Screen and an Event ID 41

Hi

Firstly, I'm not getting BSOD just a black screen which turns out to be an Event ID 41. I've posted my message here as I have no idea where else to post it. If I'm wrong in posting it here then I apologise. Now for my problem.

Just lately I've been getting a problem which when I look in the Event Viewer turns out to have an Event ID 41 and Locale ID 1033 attached to it. Up to now my PC has been working perfectly for many months. I don't overclock and when I checked temps (using Aida64), I found one temp at 44 degrees (the GPU diode) and the next nearest was 35 degrees so I don't think there's a problem with overheating. It happened yesterday morning at boot up plus another twice. It also happened today at just after 3pm. It can happen any time of day and curiously I've never been using or even looking at my monitor when it happens!

When it dies it only seems to shut down the video system since the PC doesn't run down and switch off; my husband can still access my PC on the network. I don't think its anything to do with the monitors (2 x Iiyama E2407HDS) and I'm pretty doubtful of it being the Graphics card (an Nvidia GTX760). I updated the driver only last night to the very latest for my video card. As far as I'm aware the only other thing it could be is the mobo (a Gigabyte GA-Z97P-D3) (SouthBridge chip?) but how the hell do I check that out other than replacing it. It could equally be the timing of signals to the video card. I suppose realistically it could be almost anything associated with the video system.

So I'm seeking help to get this sorted although I have a sneeking feeling its something to do with hardware. Just a first step forward would be good, anything more would be a bonus. So any help anyone may be willing to offer would be most appreciated. I'm sure that more info will be needed so please, ask away and I'll do my best to provide any info needed.

Tracey

PS I've also just completed a virus scan and malware scan of my C: and D: drives using Avast Antivirus and Malwarebytes respectively but they're all clear.

TRACEY-(2019-08-15_18-20-36).zip


:)

 

Kernel-Power event id 41. BugcheckCode 0

Hello,

Thank you for writing to Microsoft Community Forums.

In-order to get more clarity on this issue and to assist you with appropriate troubleshooting steps, reply with answers to the below questions:

1. Are you aware of any changes made on your PC, prior to this issue?
   
2. Is this issue specific while playing a particular game?
   
3. Which edition of Windows are you currently using?
   

A Kernel Power Event 41 can occur in the following scenarios.

Scenario 1: The computer restarts, and there is a Stop error BugcheckCode in the event data.

Scenario 2: The computer is shut down by pressing and holding the power button.

Scenario 3: The system randomly restarts and no Stop error BugcheckCode is listed, or the computer is completely unresponsive (hard hang).

I suggest you refer the article on Kernel
Power Event ID 41 and follow the steps for the scenario that is causing this error on your PC.

Additionally, you can refer the article on Windows
Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows
and check if that helps.

Regards,

Sandeep Kumar M

Microsoft Community – Moderator

 

BSOD led by Event ID 41

Hi! I keep getting BSOD randomly led by Event ID 41 critical error.

Here's a link to one latest minidump file:

https://1drv.ms/u/s!AihQT4i5iu4FhJ4vrwtlTygqsQQwSQ

Thank you!

 

event 41

Hello,

The kernel power event ID 41 error occurs when the computer is shut down, or it restarts unexpectedly. Having said that, we highly suggest performing the troubleshooting steps in this article:

Windows Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows.

If you have any other questions or concerns, feel free to share them with us here. Your input is very much welcome in our Community.