Windows 10: No BSOD - repeated computer shutdowns (on battery power only)

On battery power, my laptop shuts off with no BSOD after 20 minutes of light use (web browsing).
Laptop will not restart on battery power - only when plugged in.
When restarted (plugged in) the battery level shows 85%.

Laptop diagnostics say the battery is fine - 99% charge capacity.
HP diagnostics say the battery is fine.

HP 455 notebook running windows 10 64 bit.
When plugged in, the laptop works perfectly.

I see kernel power error event 41 task 63

:)

 

Windows 10 reboots after shutdown

I upgraded yesterday from windows 7 to windows 10. I have a dirty shutdown I guess. Upon clicking shutdown the computer starts its shutdown and completes, everything is down but after 5 seconds the computer starts to reboot again. This cycle repeats on the
only way to completely shut down is to turn the power switch in back off on power supply. Why is the shutdown button corrupt this way and what is the fix?

Ron

*** Email address is removed for privacy ***

 

Windows 10 upgrade cause sudden shutdown on laptop when power charger is unplugged.

same issue here with asus zenbook UX301-LA.

will try with methods 1-2..

f

 

Warning Programs that claim to update your drivers install either the wrong or corrupted drivers.
If you have installed any driver with Driver Booster 3, please remove them as it may cause trouble.

Get the battery out of the laptop, set the laptop on the back and try to put the battery back in the laptop.
If properly done, the battery should fall in by itself with little help of pushing the battery in its place

 

Thanks for your assistance and suggestions.
I will follow through and see if Driver Booster or reinserting the battery make a difference.

 

A sudden shutdown without charging is usually caused by the battery, either a dead battery or not propery seated.

The system restore most likely will revert back the drivers installed through driver booster 3, but it might also help to install the drivers from HP as that replaces the drivers.

No answer through PM, because this may help others too that are experiencing the same problem *Smile

 

I suspect the battery might be the problem, but why do my system diagnostics and HP diagnostics both say that the battery is fine?

I hate to buy a new battery and discover it is not the source of my problem.

Are these battery diagnostic results questionable?

 

What system diagnostic is it you mean?

I do suspect more that it is a simple battery seating problem then a dead battery.

 

Safe Mode diagnostics of the battery from windows 10 - says 99% charge capacity , no problem

and HP Support Assistant has a battery diagnostic function - "green" , no problem

both say the battery is fine - so either they are unreliable, or there´s something else going on

but I´m no expert, so I welcome your thoughts

I have removed and put the battery back in place to check on the battery seating - no change

 

Please check the connections of the battery and laptop.
Prefered a photo of it for uploading, simply make sure it is not dusty, damaged or durty.

 

here are a couple of pics - the connections look perfect to me

 

How is the connection of the battery?

 

I can´t see much there - and the battery does register charging when it is plugged in.

If I can see it charging from 85-100% (icon in my tray), does that demonstrate that the connection is fine?

One interesting note is the fact that the laptop shuts down and then shows 85% charge when restarted, so I cannot get the battery to drain below 85% at this point - at 85%, the laptop turns off with no battery warning or any other warning notification.

In the past, I could drain the battery down to 10%, then recharge.

 

Please read Battery Usage Report - Generate in Windows 10 - Windows 10 Forums and upload the file, prefered an HTML file.
Regarding the duration you need to specify, please choose 14.

 

Upload an HTML file instead of DOC, makes it more readable *Smile